GROWTH, ENGAGEMENT & MARKETING
COMMUNICATIONS CENTRE
JOONDALUP CAMPUS
$77,040 to $82,054 PA, (PRO-RATA) PLUS 17% SUPERANNUATION
ONGOING, PART TIME (0.4FTE TO 0.8 FTE)

Edith Cowan University
Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.

Embrace an opportunity to become part of something extraordinary.

The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.

About the Opportunity
Day to day you will be responsible for engaging with students through a variety of channels including social media, online chat, email, inbound & outbound calling. You will also be responsible providing customer experience, problem solving, capturing continuous improvement initiatives, and operating within our high performing, values based and student first environment.

These positions will operate at 0.4FTE during off-peak periods and increase to 0.8FTE in peak periods and therefore the successful applicants will need to ensure that they are able to work varied hours throughout the year. The peak periods are driven by impact dates which may change year to year, but the peak periods are typically mid-November to mid-March, as well as mid-June to mid-August.

Training will be provided to new starters for the first four weeks of employment, in which each new starter will be required to work 0.8FTE during those first four weeks.

Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.

What you’ll do:

• Deliver exceptional experience in every interaction to our current students and the general public
• Provide accurate & relevant information in an efficient manner
• Provide first point enquiry resolution to every interaction.
• Meet personal/team qualitative and quantitative targets
• Be a shining example to everyone around you and be an ambassador Edith Cowan University

Key Criteria

• Experience working in a Customer Centric Contact Centre
• Experience in using multiple enquiry channels (e.g. Social Media, Chat)
• Ability to work in a performance target environment
• Customer Experience mindset
• Can-do positive attitude & enthusiasm

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.

Benefits of working at ECU
At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact
Interested applicants are welcome to contact Libby Dooley (Team Leader, Current Student Enquiries) via email at [email protected] for more information.

Application Process
Please upload your resume along with a maximum 1 – 2 pages statement addressing the key criteria above.

Advert Closure
Applications close on Sunday, 31st August 2025 at 11.30PM (AWST).

ECU reserves the right to close the advertisement before the stated closing date if a suitable candidate is found, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

Diversity

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support any specific adjustment requirements, please contact the person listed above.