Join Fitness Nation!

At Fitness Nation, our culture is designed to foster an environment where everyone, members and staff alike, can become the best versions of themselves!

Are you looking for more than a boring desk job? Do you want a varied role which challenges you but allows you to learn & grow? Do you have a huge passion for fitness & want to work for a growing organisation?
If yes, then this is the role for you!

The Role:

In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs you will help them find it with your heartfelt professional service, providing every person that walks through the doors with electric experiences at every interaction!

This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves.

In this role you will be required to:

Greet everyone & serve customers at both the front desk & café.

Answer calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.

Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.

Learn about our supplement range to execute supplement sales to members.

Perform café duties including using a coffee machine & making protein shakes.

Maintain venue cleanliness ensuring the reception/café area is always neat & tidy, the supplement shelves are stocked sufficiently & everything is precisely displayed.

Perform opening & closing duties in a timely manner.

Ability to follow directions, use initiative, prioritise & complete tasks in a timely manner.

Perform other related duties.

Conduct regular gym sweeps, including: unracking and re-racking weights

Keeping the gym floor clean & tidy

What you'll need to succeed:

Previous Customer Service experience with excellent communication skills.

Minimum of 1+ years of customer service experience is required.

A "can do" attitude with a thirst for learning & ambition for growth.

A passion for health & fitness & eagerness to work for the industry.

Be reliable, proactive, punctual, professional & well-presented.

Have a strong work ethic.

Be highly motivated & an adaptable team player with the ability to multitask and show initiative.

Computer literacy & ability to learn new systems.

Communicate & uphold policies & procedures of the business to customers and staff.

Current First Aid & CPR Certificates (if not holding, would be willing to acquire).

Have flexibility to work hours suitable for the operations of our hours (shift schedules are provided in advance).

Availability to work mixed shifts including weekdays, weekends, and evenings as required.

Have Australian working rights.

We are so much more than a gym. Our club offers exceptional facilities which include 24/7 access, Cycle Studios, Group Fitness, Functional Training areas, Reformer Pilates, Comfort Training Zone, top-of-the-range strength & cardio equipment, Steam Room, Café, Supplement shop & more…

If you are excited by the opportunity to join our amazing brand – then apply now!

Please submit your resume along with a cover letter highlighting why you are the one for this role. We look forward to reviewing your application and potentially welcoming you to the FN team!