Logo for NM Insurance - Client Relations Lead

NM Insurance - Client Relations Lead

NM Insurance
Melbourne, VIC
A$60,000-$75,000 p/a
Call Centre & Customer Service → Sales - Inbound
Full-time
Hybrid

Posted 10 days ago


NM Insurance is a market leading distributor of insurance products and services, in the retail recreational areas of pleasure craft, motorcycle and caravan as well as commercial marine insurance lines. Our business operates through offices across Australia and New Zealand. Most of our Insurance Products are distributed via intermediary partners, primarily through licensed Insurance Brokers, as well as franchised dealers of pleasure craft and direct to consumers in the Australian and New Zealand Market. We are looking for a professional and energetic individual to support growth and development of our products, services and client engagement within defined region, within strict regulatory and internal underwriting acceptance guidelines.

This role is directly aligned to our business and administration processes and would be suitable for someone who has experience in financial services. If you are disciplined and have strong processing / administration skills, we are looking for you.

As an NM Employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office 2 days per week to enhance your work / life balance

The roles are available for candidates in all Australian states - QLD, NSW, WA, VIC & SA, with priority given to Sydney.

The ability to maximise retirement savings through voluntary superannuation contributions in addition to company contributions

Group Life Insurance Policies (TPD & Salary Continuance)

Travel Insurance

Discounts on: Motor Vehicle purchases, Car Hire, Health and Fitness

Key Responsibilities:

Support our insurance transactions following customer engagement.

Process amendments, endorsements, new business and renewals.

Achieving customer KPI’s with engagement and service parameters.

Skills and Experience:

Our preferred candidate will be able to show the following attributes and experience:

Strong sales and development focus, Tier 2 General Insurance qualification preferred

Identify and support development opportunities within company brands

Demonstrated ability to work effectively in a team

Proactive and effective communication skills to manage relationships internally and externally

Have a good understanding of insurance principles

A multi-tasker who thrives in a dynamic fast paced environment

Self-starter who can work on multiple projects, deliver results on time and foster positive relationships with key stakeholders

Excellent time management skills and a flexible approach to your work

NM Culture:

We believe that knowledge powers passion and our team of trusted insurance experts are as passionate about the assets our products protect, as our customers are. We uphold high standards of conduct and professionalism at all times including through the provision of market leading cover, great customer experience and high quality claims support, all of which contribute to our ultimate goal of achieving great outcomes for our customers.

Our Values and Behaviours:

Customer First

Doing What is Right

Results Driven

One Team

Learn and Grow

Employer questions:

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have in the financial services industry?

What's your expected annual base salary?

How much notice are you required to give your current employer?


About NM Insurance

Melbourne, VIC, Australia
Insurance & Superannuation
501-1000 employees

Whether you have a passion for the deep blue sea or the open road, NM Insurance is here to secure your journey. A leading insurance agency operating across Australia and New Zealand, we believe that knowledge powers passion. Our team of trusted insurance experts are as passionate about the assets our products protect as you are. Through market leading cover, trusted security, great customer experience, and claims support, we align our expertise with your aspirations.

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