St Basil's is seeking an inspiring and commercially savvy Hotel Services Manager to lead our hotelling operations across the organisation.

Come and work with our dedicated, dynamic and supportive team.

St. Basil's Homes NSW & ACT is an activity of the Greek Orthodox Archdiocese of Australia and was established specifically to provide care and lifestyle options to ageing Australians.

At St. Basil's, we think of our consumers as our family. We foster a culture of inclusion and respect and take great pride in delivering person centred care to our consumers through lifestyle quality and choice, accommodation, and clinical and nursing services. Our services include Residential Aged Care, Home and Community Services and Retirement Villages.

Our facilities are based at Kogarah, Lakemba, Miranda, and Randwick.

About the Role:

In this impactful leadership role, you'll oversee catering, cleaning and laundry services-ensuring residents enjoy a warm, safe, and welcoming environment every day. You'll drive operational excellence, lead high-performing teams, and champion person-centred service delivery while balancing quality, compliance, and cost-effectiveness.

Your opportunity

• Operational Leadership: Oversee and optimise daily hotelling operations across the organisation, ensuring efficiency, compliance, and a homelike atmosphere.
• Team Culture & Development: Lead a high-performing team with clarity, compassion and purpose-upholding St Basil?s mission and values in every interaction.
• Strategic & Commercial Insight: Provide expert advice, deliver data-driven improvement plans, and develop business cases with clear returns on investment and service uplift.
• Customer Experience: Champion person-centred care by enhancing comfort, safety, food quality and feedback engagement.
• Financial & Compliance Oversight: Manage a budget, support procurement excellence, and ensure adherence to regulations and best practice.

Required Skills and Experience:

Proven leadership experience in hotel services.

Strong process orientation with a background in improving operational systems and structures.

• Exceptional oral and written communication skills, with a customer-focused approach.
• Commercial acumen and an ability to lead continuous improvement activities.
• Integrity and resilience.
• Ability to work collaboratively with internal and external stakeholders to meet regulatory obligations and deliver exemplary customer service.
• Strong negotiation skills.
• A positive, collaborative, and flexible attitude.
• Demonstrated ability to improve processes/systems.
• Experience in an Aged Care environment is highly recommended.

We would love to hear from you!

This is a great opportunity to work within a supportive team in a caring environment where you can make a genuine difference.

Our people are our greatest assets. Let?s work together to continue to help create an essential and meaningful change in our community and society. The special moments and benefits that come with our role and responsibilities make every day well worth it.

Apply Now!

Employment with St. Basil?s Homes is subject to satisfactory background checks which include a NDIS Worker Check, Reference Checks, and a Pre-Employment Medical Check.