Business Operations Manager – Automotive

📍 Docklands VIC | Full-Time

Are you an experienced operations leader with a passion for driving efficiency and leading high-performing teams? We’re seeking a Business Operations Manager – Automotive to oversee our Freight & Logistics and Credit & Collections functions, ensuring seamless operations across our wholesale automotive business.

About the Role

Reporting to the General Manager – Wholesale & Buying, you will be responsible for leading critical operational teams and driving process improvements that support the smooth running of our business. You’ll play a key role in optimising logistics performance, overseeing credit and collections, and ensuring compliance with internal policies and industry regulations.

This is a hands-on leadership role where you will mentor teams, collaborate with cross-functional stakeholders, and provide insights to senior management while keeping service excellence at the forefront.

Key Responsibilities

Freight & Logistics Management

Oversee dynamic inbound and outbound transportation operations to ensure timely and cost-effective delivery of vehicles.

Manage relationships with freight providers, 3PL partners, and carriers.

Monitor and optimise logistics KPIs, including delivery times, freight costs, and loss/damage rates.

Ensure compliance with transportation regulations, customs requirements and company policies.

Credit & Collections Oversight

Lead the credit and collections team in managing customer credit approvals, monitoring accounts, and receivables collection.

Assess credit risk, review aging reports, and implement strategies to reduce overdue accounts.

Collaborate with Finance and Sales to balance customer service with credit policy.

Support escalation and resolution of delinquent accounts.

Administration & Process Improvement

Assist with administrative tasks related to both freight and credit operations, including documentation review, system updates, reporting, and compliance tracking.

Ensure accuracy of digital records and paperwork.

Drive standardisation of workflows and continuous improvement initiatives.

Ensure that freight and credit documentation (invoices, PODs, credit applications, etc.) is properly managed and archived in line with company policies.

Leadership & Strategy

Provide mentoring, performance management, and day-to-day leadership for Freight & Credit teams.

Set performance goals aligned with business objectives.

Lead cross-functional initiatives to improve efficiency and reduce costs.

Deliver actionable insights and reports to senior management.

About You

5–7 years’ experience in operations management, including at least 3 years in a leadership role.

Background in the automotive industry (highly desirable).

Strong knowledge of logistics operations and credit/collections processes.

Proficiency with ERP systems and operational tools.

Exceptional organisational, leadership, and problem-solving skills.

Ability to manage competing priorities with strong attention to detail.

Key Competencies

✔ Operational leadership & decision-making
✔ Financial & analytical acumen
✔ Strong communication and stakeholder management skills
✔ Process improvement mindset
✔ Customer-focused approach

Why Join Us?

This is a fantastic opportunity to step into a pivotal operations leadership role within a growing automotive business. You’ll be empowered to make a real impact, drive improvements, and support a collaborative team culture.