About Eco247

Eco247 is a fast-growing e-commerce business committed to delivering sustainable products that make a difference. We’re a small, passionate team with a big mission, and we’re looking for someone who shares our values and thrives in a dynamic, hands-on environment.

Position Overview

You're the person who sees the bigger picture but never misses the details. As our Office & Operations Manager, you’ll be the central hub of our business—connecting our office, warehouse, and customer service functions. You’ll lead operations, manage people, and build the systems that keep everything running smoothly.

This role is ideal for someone who loves variety, thrives on structure, and enjoys being the go-to person. You’ll play a key role in developing and documenting processes and procedures across all roles in the business, ensuring consistency, clarity, and efficiency.

Key Responsibilities

Operations & Office Management

Lead and manage warehouse staff and delivery drivers to ensure smooth daily operations.

Oversee general office administration, including supplies, equipment, and vendor relationships.

Be the first point of contact for customer service enquiries (low volume).

Process & Procedure Development

Collaborate with team members to map out workflows and identify improvement opportunities.

Create, document, and maintain Standard Operating Procedures (SOPs) for all roles.

Establish a centralized, accessible repository for all process documentation.

Team Support & HR

Assist the CEO with recruitment, onboarding, and HR administration.

Support staff with training materials and process adoption.

Foster a positive, productive work environment through clear communication and leadership.

Problem Solving & Continuous Improvement

Proactively identify operational challenges and implement practical solutions.

Use technology and AI tools to streamline workflows and improve efficiency.

Regularly review and refine processes to align with business goals.

What We’re Looking For

Experience: Previous experience in office, warehouse, or operations roles. Management experience preferred but not essential.

Tech-Savvy: Comfortable with apps, spreadsheets, and open to using AI tools.

Leadership: A confident, supportive leader who motivates and manages effectively.

Communication: Clear, professional communicator with customers, staff, and leadership.

Organised & Detail-Oriented: Skilled at creating and maintaining structured systems.

Adaptable: Thrives in a fast-paced environment and handles changing priorities with ease.

Why Join Eco247?

Be part of a purpose-driven business making a real impact.

Work in a collaborative, supportive team where your ideas matter.

Enjoy flexible work hours and hybrid working options.

Receive comprehensive training and growth opportunities.