About us
PC Case Gear is part of the Pro Gamers Group, an international ecommerce company with more than 700 employees at 12 locations worldwide!

Famous throughout the enthusiast and PC gaming community, you’ll be joining an industry leader recognised for bespoke custom PCs, gaming, modding and enthusiast tech.

For the last 20 years PC Case Gear has been equipping gamers and hardware enthusiasts with all the necessary tools for their needs.

Being a vital part of the growing eSports and hardware segment, with exclusive partnerships and direct connections to brands, has made us a one-of-a-kind place to explore the latest technology and experience first-hand what it feels to be part of a global movement!

About the role
The primary focus of this role is in our System Builder / Technical Support space, which will involve:

Assembling our gaming and business systems

Testing and troubleshooting hardware

Applying and returning warranty claims to our suppliers

While your key focus with be in the systems building, you will also step in to support in Customer Service and the Warehouse as needed to:

Engage with customers through phone calls, live chats, emails and in person

Process customer orders (inc. click and collect orders) and perform general data entry tasks and take payments using EFTPOS terminals

Light warehouse duties, including pick / packing and other reasonable duties as required

Available shifts include:

Monday - Friday: 9:00 am - 5:30 pm
Saturdays: 7:00 am - 3:00 pm
Sundays: 10:00 am - 3:00 pm

About you

The ideal person for this role will have extensive and advanced hands-on PC building skills and a strong knowledge of PC components and troubleshooting.

To be considered you will need to possess:

Current and comprehensive knowledge of PC hardware

Excellent cable management

High attention to detail

Commitment, punctuality, enthusiasm, and a strong work ethic

A strong passion for the PC gaming and hardware scene

Experience in Customer Service and Warehousing highly regarded

Want to apply?
If you have the skills and motivation to join the best, and enjoy a fast-paced, challenging environment then please submit your application via the ‘apply’ button. Including photos of your work with your application is highly recommended.

PC Case Gear is an Equal Opportunity employer and is committed to recruiting and retaining a talented and diverse pool of extraordinary people!