Haileybury is seeking a motivated and customer-focused Casual ICT Support Technician to join our dynamic ICT team at our Keysborough campus in a Level 1 frontline support role.

This position plays a vital role in delivering high-quality technical support to students, staff, and parents, ensuring timely resolution of IT issues and maintaining the smooth operation of devices and systems across the School.

Key Responsibilities

Solid knowledge of desktop/mobile hardware, operating systems, applications, and device management tools (e.g. MDM).

Strong communication skills with the ability to explain technical concepts to non-technical users.

Proactive, solutions-focused approach with a strong customer service mindset.

Confident in diagnosing/resolving issues for remote users.

Collaborative team player with a genuine commitment to community engagement.

About You

At Haileybury we are seeking exceptional people. We are looking for a team player who brings the following skills and experience:

Strong ability to interpret technical manuals and documentation

Excellent communication, planning, and collaboration skills

Self-motivated with strong attention to detail

Team-oriented with the ability to engage effectively with students, staff, and parents

If this sounds like you, we encourage you to apply to join the team at Haileybury where we aim to create a supportive culture and learning environment that fosters both academic achievement and personal growth for our staff and students.

About Haileybury

Haileybury’s vision is to be recognised as a great world school.

Our mission is to deliver an exceptional educational experience that fosters the growth of each student through leading teaching and learning programs, a wide array of opportunities, within a culture of high expectations, empowering students to excel.

Everything we do is centred around the Magenta Principles, striving for and achieving more than expected. Our Principles support and shape this in our daily work:

Every student matters every day.

Every staff member matters every day.

Effective practises support sustainability.

Once inclusive community.

Haileybury offers a flexible, diverse and inclusive workforce. We’re focused on embracing change and celebrating and nurturing our people.

Why work for us?

Ongoing professional and personal development.

Excellent on-site facilities, grounds and working environment.

Pathways to work at other Melbourne campuses.

Employee leave benefits such as paid parental leave and additional personal leave.

Employee Assistance Program (EAP).

Want to find out more?

To view the position description and/or please click on the attachment below. For all inquiries, please contact the People and Culture Team via [email protected].

To apply, please click on the “Apply Now” button to be redirected to our online recruitment portal.

Applications close; (10:00 am) Monday, 4 August 2025.

Shortlisted candidates may be contacted as applications are received and interviews may commence prior to the closing date.

Please note that successful applicants must have the right to work in Australia, National Police Check and Working With Children Check.

Haileybury is committed to the protection of children and the promotion of a culturally safe and supportive working environment for diverse communities. The successful applicant will be required to satisfy child protection screening and adhere at all times to the school’s Child Safety and Wellbeing Policy (https://www.haileybury.com.au/policies).

Haileybury is an equal opportunity employer. We celebrate diversity and creating an inclusive environment for all employees. We welcome applicants from people of all backgrounds, including Aboriginal and Torres Strait Islander people.