This casual Customer Service role sits within a well-established distribution company’s Sales Support team, supporting the Customer Experience Manager by handling customer enquiries and resolving issues. The role involves sales order processing and both inbound and outbound communication to ensure smooth order management and high levels of client satisfaction.

About Us

Our client is a distributor of premium appliances for household and commercial applications.

Responsibilities

This is a Temp Full Time Hours - 5 days onsite role (with parking available)

Duration : min. 2-3 months, with potential to extend.

You’ll be joining a well-established distribution company within their Sales Support team, reporting directly to the Customer Experience Manager. Your responsibilities will include:

• Manage and process new sales orders entry, dispatch, expediting and delivery
• Prepare customer correspondence
• Handle order management and invoice updates
• Take inbound and make outbound calls
• Resolve customer issues and complaints to ensure customer satisfaction

Your Profile

• Experience with ERP systems, Pronto or Zendesk is advantageous
• Minimum 2 years of experience in sales support or customer service
• Professional customer service phone manner in resolving complaints/issues
• Able to work Hours: 8:30 am – 4:30 pm or 9:00 am – 5:00 pm
• Ability to grasp various order types and processes: ○ Agency orders ○ Wholesale orders ○ Project orders
• Understanding of sales, freight, logistics, warehousing, and appliances is advantageous.
• Strong attention to detail
• Proactive, with initiative and creative problem-solving skills

If the above sounds like you - please do apply now!

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