Company description:

Westernport Water's core functions are to provide drinking water, recycled water and wastewater services to properties and communities throughout our district.

We are one of 18 water corporations operating and reporting to the State Government of Victoria.

We are responsible for servicing 21,916 customers from 27 townships across an area covering 300 square kilometres, encompassing Millowl (Phillip Island) and mainland communities from The Gurdies to Archies Creek.

The region has one of the highest ratios of visitors to residents of any destination in Australia. During peak periods, there can be approximately 120 visitors to every resident.

Job description:

About the Corporation

Westernport Water will service a healthy community through clever collaboration and protect the environment for future generations because we care. Westernport Water deliver sustainable drinking water, recycled water and wastewater services to the region.

We offer our staff:

• A truly flexible working environment with a range of provisions to support work/life balance including a monthly RDO.
• Unique opportunities for staff to develop capability and contribute to the strategic objectives of the organisation.
• Salary Continuance Insurance to provide comfort and security for all ongoing employees.
• Innovative systems and processes for a safe and welcoming workplace, including a highly regarded wellbeing program.
• A focus on positive culture and engaged employees in alignment with our values of ‘Care, Courage and Commitment'

We are seeking a proactive and solutions-focused ICT Business Systems Coordinator with a strong commitment to delivering high-quality outcomes and exceptional stakeholder support.

About the role - Ongoing, Full time

Band 5 ($77,132 to $98,067 plus super and benefits)

The ICT Business Systems Coordinator is responsible for providing internal BAU support on Westernport Water business systems as well as acting as a technical resource on the corporation's business system projects in accordance with relevant corporation strategies, policies, environmental and statutory obligations.

Key Responsibility Areas

• Provide technical support and administration for business systems, including onboarding/offboarding and system inductions.
• Collaborate with vendors and stakeholders to resolve system issues and ensure contractual obligations are met.
• Lead and support business system projects, acting as a technical resource and working closely with ICT leadership.
• Develop and deliver training and documentation, including change management activities and process mapping.
• Offer expert guidance on system architecture and functionality to improve business processes and stakeholder engagement.

Qualifications and Experience

• Tertiary qualifications in ICT or related discipline; or significant practical experience to provide the levels of service required to satisfy the key responsibilities.
• Demonstrated experience delivering ICT projects within a complex environment.
• Demonstrated understanding of project management frameworks and methods.
• Experience mapping and documenting business processes and technical architecture diagrams.
• Strong customer service skills.
• Strong problem solving, analytical and investigative skills.
• Good communicator with strong relationship management and interpersonal skills.
• Current drivers' licence suitable for Victoria.

Please respond to the following Key Selection Criteria

• Tertiary qualifications in ICT or related field.
• Substantial experience in supporting ICT business systems, including system administration and software support.
• Proven track record in managing complex corporate ICT environments and delivering business system upgrade projects.
• Skilled in identifying deficiencies in existing systems, devising improvement plans, and implementing solutions.
• Strong time management, prioritisation, written and verbal communication skills, with demonstrated experience in developing and delivering training programs.

Applications close 10 September 2025

Applications will be reviewed, and interviews may be conducted on a rolling basis prior to the closing date. Early submission is encouraged.

You can submit your resume and covering letter outlining how you have achieved the responsibilities of the key selection criteria via https://www.westernportwater.com.au/vacancies/

For further information, contact the People, Culture & Safety team at [email protected]

Westernport Water is committed to building and maintaining a team of talented, enthusiastic people who foster a culture of inclusion and are as diverse as the community we serve. We celebrate and support differences in the workplace for the benefit of our employees and our community. We share a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it's this contribution that makes for a great organisation and fulfilling career.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, members of the LGBTIQ+ community, and people from culturally diverse backgrounds. We offer reasonable adjustments for applicants with disabilities.

Profile description:

Work in a close team providing techinical support and administration to the wider corporation.