Your Key Responsibilities include:

Drive operational excellence – Oversee the daily operations of the practice, ensuring everything runs smoothly, efficiently, and in line with our high standards.
Manage a dynamic, fast-paced team – Lead, support, and develop our Client Relationship Team (CRT) and administration staff, fostering a high-performance culture.
Optimise workflows and systems – Implement and refine policies, processes, and technology to streamline operations and improve efficiency.
Monitor KPIs and performance – Track and report on key clinic metrics, ensuring diary optimisation, waitlist management, and financial targets are met.
Recruitment and onboarding – Hire, train, and support new team members to ensure they integrate seamlessly into our high-performing team.
Regulatory compliance & best practices – Keep up-to-date with Medicare, NDIS, and other funding bodies, ensuring compliance across the clinic.
Strategic planning & business growth – Work alongside the leadership team to drive new initiatives and contribute to the clinic’s ongoing success.
Tech-driven solutions – Leverage technology to enhance efficiency, automate processes, and improve service delivery.
Maintain our high standards – Oversee everything from clinic cleanliness to customer service, ensuring a world-class experience for both clients and staff.

About You
You are a high-energy, solutions-focused leader who thrives in a fast-paced, high-tech environment. You love strategy and business development but aren’t afraid to get into the details to make sure everything runs like clockwork. You’re the type of person who anticipates problems before they happen, thrives on efficiency, and enjoys leading a dynamic team to success.