We’re seeking a passionate and skilled Technical Support Engineer (also known as an Integration Support Specialist) to provide expert guidance and troubleshooting for complex inbound and outbound integrations on a world-class enterprise ITSM platform.

You’ll be the trusted voice of the customer—solving challenging technical issues, collaborating with product teams, and contributing to process improvements that enhance the customer experience. From authentication systems to APIs, email infrastructure, and network configurations, you’ll get hands-on with diverse technologies every day.

Tackle challenging Integration issues, champion customer success, and play a key role in shaping the future of Cloud! Up for the challenge? Read on!

Job Title: Technical Support Engineer (Integration)

What your exciting day will look like:

• Troubleshoot and resolve complex platform, integration, and infrastructure issues
• Act as a customer advocate, ensuring high satisfaction and timely resolution
• Create and maintain knowledge base content to empower users and improve efficiency
• Collaborate with global teams to address product feedback and enhancements
• Maintain clear communication across calls, cases, and digital channels
• Continuous learning of our product suite as it continues to grow so you can best understand & support how customers use the platform.

What skills you'll bring to the table:

• Up to 2-4 years' experience in a Technical Application support or Software support background
• Should have solid JavaScript experience (be able to read/understand JS code for troubleshooting)
• A clear communicator & strong problem-solver with a knack for troubleshooting complex technical issues, case management skills
• A proactive, customer-focused approach with a commitment to quality
• Strong skills in at least 2 or more of the following areas:

1. LDAP/Active Directory, SSO, or other authentication/user management systems (OAuth/OIDC, Azure AD, Okta, SAML, SiteMinder)
2. Familiarity with Email infrastructure (O365, Exchange, Postfix)
3. Web services/APIs (SOAP/REST)
4. Knowledgeable with JDBC/ODBC
5. Familiarity with ETL/3rd party integrations
6. Network infrastructure/troubleshooting

What awaits you:

Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth trajectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.

* Candidates must have full working rights in AU

What's Next?

APPLY below or email [email protected] and we'll be in touch with you asap!

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