Our client, one of the top global SaaS companies, is seeking an experienced Technical Support Engineer to join their highly skilled APJ Performance Support team. You’ll dive deep into complex web application performance issues, troubleshoot critical incidents, and ensure seamless experiences for enterprise customers.

If you thrive in high-impact, customer-facing technical roles, this one’s for you.

What your exciting days will look like:

• Handle complex L2 performance-related incidents
• Troubleshoot and optimise web application performance, leveraging deep knowledge of application stacks
• Review and analyse large log files, identify patterns, and provide effective resolutions
• Collaborate and share best practices across the team
• Work closely with global customers and internal product/engineering teams to drive resolutions
• Continuously learn and adapt to new cloud technologies and platform features

What you'll be bringing to the table:

• Customer-facing Application/Technical Support experience (SaaS/web-based platforms preferred)
• Strong background with relational databases (MySQL, Oracle, Postgres) – tuning, querying, indexing
• Proficiency in scripting languages (Preferably JavaScript, but other languages like Python, Unix Shell, Windows Shell are also acceptable)
• Solid experience with Linux/Unix OR Microsoft Server
• Experience writing/debugging Java or other object-oriented languages
• Familiarity with web application components, performance optimisation and networking basics
• Excellent communication skills, both written and verbal, with the ability to explain complex solutions clearly

Nice to Haves:

• Previous experience with ServiceNow or similar ITSM platforms
  Knowledge of ITIL, CMDB, or SaaS performance best practices
  Background in software development or e-commerce applications

What awaits you:

• An innovative, collaborative tech culture
• State-of-the-art facilities + supportive team environment
  Flexible hybrid setup & potential for permanent conversion

Note: Candidates must have full working rights in Australia

APPLY below or email [email protected] and we'll be in touch with you asap!

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