Position: L2 Engineer

Location: Perth

Salary: $65,000 - $75,000

Job Type: Permanent

Position Overview:

OUI Recruitment is seeking a driven and client-focused L2 Engineer to join a growing managed service provider team in Perth. This role serves as a key support function for clients, helping them maintain productivity and security. Whilst most work is office-based, there are opportunities for on-site client visits to strengthen relationships and gain hands-on experience with a people-first organisation that values partnership, transparency and continuous improvement.

Perks:

Flexible work arrangements with hybrid office/WFH setup

Supportive team culture focused on mentorship, collaboration and professional growth

Client-first mindset building partnerships rather than just fixing problems

Real impact opportunities to help shape preventative systems

Training investment and professional development opportunities

Competitive salary package with additional benefits

Modern office facilities and collaborative work environment

Roles and Responsibilities:

Provide Level 1-2 support via phone, email and remote access tools

Troubleshoot networks, Windows environments and cloud services effectively

Assist with Office 365 migrations, server builds and virtualisation projects

Configure firewalls, routers and antivirus solutions for optimal performance

Document technical procedures and contribute to internal knowledge base systems

Collaborate with senior engineers and participate in continuous learning opportunities

Conduct occasional client site visits for hands-on support and relationship building

Maintain client relationships through clear communication and proactive support

Contribute to team objectives whilst working independently on assigned tasks

Role Requirements:

Minimum 2+ years of relevant IT support experience

MSP experience highly advantageous

Strong troubleshooting skills and logical problem-solving approach

Excellent written and verbal communication skills

Demonstrated hunger to learn and grow professionally

Ability to work independently and as part of a collaborative team

Australian driver's licence and reliable vehicle

Police clearance or willingness to obtain

Commitment to client service excellence

Technical Requirements:

Experience with Windows environments and network troubleshooting

Knowledge of cloud services and Office 365 platforms

Familiarity with server builds and virtualisation technologies

Understanding of firewall and router configuration

Knowledge of Meraki

Familiarity with ConnectWise Automate and Manage or similar RMM tools

Experience with SharePoint

Automation experience

Experience with Veeam backup solutions

Knowledge of AI applications in business environments (desirable)

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Email: [email protected]

Phone: (08) 6219 8033