A highly respected not-for-profit organisation in the health and disability sector is seeking a skilled Service Desk Engineer to support their internal IT operations. This is a hands-on role providing Level 1-2 technical support and infrastructure maintenance, ensuring reliable digital services across a meaningful, values-driven environment.

What You'll Do:

• Deliver responsive technical support for hardware, software, and network issues across desktop, mobile, and cloud platforms
• Manage and escalate incidents in line with SLAs using ITSM systems
• Support Microsoft environments including Windows 10/11, Office 365, Teams, SharePoint, and Exchange Online
• Administer user accounts via Active Directory and Azure AD / Entra ID
• Maintain device fleets (laptops, desktops, MFDs, peripherals) from vendors such as HP, Dell, and Lenovo
• Support endpoint management using Microsoft Intune
• Assist with network services: DNS, DHCP, TCP/IP, VPNs
• Contribute to backup and disaster recovery (Veeam, Datto, ShadowProtect)
• Work with security and email filtering tools (e.g. Mimecast, Webroot, Fortinet, DNS Filter)
• Liaise with third-party vendors to support line-of-business systems
• Document solutions and follow ITIL-aligned support practices

What You'll Bring:

• 3+ years' experience in a busy Service Desk or Desktop Support environment
• Strong knowledge of Microsoft 365, Exchange, and Azure environments
• Proven troubleshooting skills across hardware, software, and cloud services
• Experience with Microsoft Intune, endpoint management, and imaging
• Familiarity with ticketing systems like ConnectWise, ServiceNow, Zendesk or Jira
• Understanding of ITIL principles and service delivery processes
• Excellent communication skills and a team-focused attitude
• Willingness to participate in a 24/7 support environment if required

What's in It for You:

• Work in a purpose-led organisation that makes a real community impact
• Supportive team culture with a commitment to learning and development
• Exposure to a wide range of technologies in a meaningful environment
• Strong job stability and a role where you can truly make a difference

Apply now to be part of a team where your technical skills directly support a greater mission.

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