🛠️ Level 2 Support Engineer (Remote - 0.8FTE)

We’re seeking a highly capable and self-driven Level 2 Support Engineer to join our dynamic team supporting all our clients. This role is fully working from home for all shifts and requires a suitable at home office space with high speed internet connectivity. This position is ideal for someone who thrives in a fast-paced environment, can confidently make technical decisions independently, and is committed to delivering exceptional service.

📅 Work Schedule (0.8FTE)

Weekend Shifts: Two 12-hour shifts (either 5 AM–5 PM or 5 PM–5 AM)

Weekday Shift: One 6 hour shift

Total Weekly Commitment: 3 shifts per week, with 4 days off

🎯 Key Responsibilities

Respond to and resolve user-initiated phone calls to the service desk

Manage and escalate user-submitted tickets as needed

Handle Priority 1 and Priority 2 incidents with urgency and precision

Assist with patching and verifying patching of Linux systems

Remotely manage physical access to the datacenter (unlock/lock doors)

Monitor and respond to datacenter temperature alerts

Provide proactive recommendations to enhance service quality, security, and system performance

💡 What We’re Looking For

Proven ability to work independently and make confident, informed decisions

Strong commitment to delivering high-quality service and support

Excellent communication skills, and professional phone etiquette

Someone who can work all shifts from home with an adequate office setup and with high speed internet connectivity

Minimum 2 years experience in support

Work Schedule

Weekend Shifts: Two 12-hour shifts (either 5 AM–5 PM or 5 PM–5 AM)

Weekday Shift: One 6 hour shift

Total Weekly Commitment: 3 shifts per week, with 4 days off

🧠 Preferred Experience (Bonus Points!)

Familiarity with any of the following technologies is highly desirable: N-Central RMM | Huntress | | ITGlue | SentinelOne | | ConnectWise PSA | BlackPoint | | Acronis Backup | ThreatLocker | | ConnectSecure | PRTG | Linux Fundamentals | Ecobee & Hik Connect |

🧱 Foundational Skills Required

Active Directory management

Microsoft 365 administration

Basic understanding of networking principles

Basic PowerShell scripting

Polite and professional phone manner

Minimum 2 years experience in support

🌟 Why Join Us?

Flexible schedule with 4 days off per week

Opportunity to work with cutting-edge tools and technologies

Be part of a team that values autonomy, excellence, and innovation

Ready to take ownership of critical support operations and make a real impact? Send through your CV with included References and become a key player in our high-performing support team!