Level 2 Support Engineer

Location: Mandurah, WA – Hybrid flexibility available
Department: MSP / IT & Cyber Support
Reporting to: Service Delivery Manager

Why This Role Stands Out
Ideal for those eager to contribute in a collaborative MSP environment. The successful candidate will deliver reliable IT and cybersecurity support to clients, grow their technical skillset, and enjoy a flexible work structure that focuses on real impact.

Key Responsibilities

Provide Level 2 support across desktops, servers, network, and cloud environments for clients

Tackle and resolve escalated issues from Level 1 with precision

Support deployment and configuration of systems and services

Work alongside technical leads to implement solutions and maintain documentation

Communicate effectively with both technical and non-technical stakeholders

Required Skills & Experience

Minimum 3 years in a Level 2 or similar support role, ideally within an MSP

Proficient in Windows Server, Active Directory, Microsoft 365, and networking fundamentals

Experienced in imaging, backup systems, and endpoint management

Familiarity with Azure, Intune, and cybersecurity principles is advantageous

Strong written and verbal communication

Valid Australian driver’s licence and reliable transport required

Preferred Qualifications

Microsoft 365 certification (e.g., MS‑900)

IT-related tertiary qualification (e.g., Diploma or degree)

What’s in It for You

Competitive salary with clearly defined career progression

Flexible hybrid work arrangements to support a healthy work-life balance

A supportive and collaborative team culture where your contribution truly matters

How to Apply
Applications can be submitted by sending a resume and brief cover note to [email protected] or by applying directly through this ad.