To be considered, applicants must submit both a covering letter addressing the key criteria along with your resume

🌟Who We Are

At Domain Digital, we don’t just fix tech, we empower business to grow through tailored technology solutions making us one of Perth’s most trusted managed service providers. We’ve built a people first culture that values partnership, transparency and continuous improvement.

That makes us a little different from your average IT company. We’re a tight knit and passionate team who thrive on solving problems, mentoring each other and delivering exceptional service. Our clients love us because we speak their language, anticipate their needs and seek to make the sometimes complex world of IT, simple.

💼 The Role: Service Desk Engineer

We’re looking for a curious, driven and client-focused Service Desk Engineer to join our growing team. You’ll be the first line of support for our clients, helping them stay productive and secure. While most of your work will be office-based, there will be opportunities for on-site client visits to deepen relationships and gain hands-on experience.

🔧 What You’ll Do

Provide Level 1–2 support via phone, email and remote access tools

Troubleshoot networks, Windows environments and cloud services

Assist with O365 migrations, server builds and virtualisation projects

Configure firewalls, routers and AV solutions

Document technical procedures and contribute to internal knowledge base

Collaborate with senior engineers and learn from the best

Occasionally visit client sites for hands-on support and relationship building

🎯 What We’re Looking For

2+ years of relevant IT support experience (MSP experience a plus)

Strong troubleshooting skills and logical thinking

Excellent written and verbal communication skills

Hunger to learn and grow. Mentorship and training are part of the deal. We want you to get better

Ability to work independently and as part of a collaborative team

Australian driver’s license and reliable vehicle

Police clearance (or willingness to obtain)

💡 Bonus Skills (Not Required, But Nice to Have)

Experience with HP servers, Hypervisor, the Meraki stack of products, Veeam

Familiarity with ConnectWise – Automate and Manage or similar such as Datto RMM tools

Sharepoint and DLP

Workflow automation

The use of AI and how it can be applied to business.

🌟 Why Join Us?

Flexible work arrangements – hybrid office/WFH setup

Supportive team culture – mentorship, collaboration and growth

Client-first mindset – we build partnerships, not just fix problems

No geek speak – we communicate clearly and effectively

Real impact – help shape systems that prevent issues before they happen

Perks – competitive salary, training investment and more.

📩 Ready to Apply?

If you're passionate about IT, love helping people and want to grow in a dynamic environment, we’d love to hear from you.

Apply now or reach out for a confidential chat. Let’s build something great together