WHO WE ARE

Master Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in September 1990, we can attribute our success to our people and culture. Our shared values of honesty, respect, teamwork and commitment to providing exceptional customer service through hiring quality products is our point of difference within the equipment hire industry.

We are committed to being an employer of choice, creating an environment where every individual can thrive and contribute to our collective success as we continue to grow.

WHAT WE OFFER

Competitive salary inclusive of a bonus structure

Comprehensive training and ongoing support.

Opportunities for career advancement within the company.

A supportive and friendly team environment.

WHAT WE ARE LOOKING FOR

Proven experience in a branch management or similar leadership role.

Strong leadership, communication, and interpersonal skills.

Demonstrated ability to drive operational efficiency and customer satisfaction.

Experience in recruitment, coaching, and staff development.

Excellent problem-solving abilities and a focus on results.

Knowledge of fleet management and safety protocols is a plus.

About the role

We are seeking a dynamic and results-driven Branch Manager for our Gold Coast branch. You will lead and optimize the performance of our branch. The ideal candidate will be responsible for driving operational excellence, safety, and outstanding customer experience, while achieving key business targets related to revenue, fleet availability, and fleet utilization.

Key Responsibilities:

Branch Operations: Manage the day-to-day operations of the branch in alignment with company strategy, with a strong emphasis on customer experience, fleet management, and safety.

Team Leadership: Coach and develop branch staff, ensuring they have the necessary skills and resources to exceed customer expectations.

Customer Focus: Foster a culture of customer-centricity, motivating all branch employees to deliver the best solutions and outcomes for our clients.

Operational Efficiency: Oversee all aspects of branch operations, including equipment deliveries, pick-ups, repairs, and breakdowns, ensuring optimal efficiency and performance.

Communication: Regularly report to management on material issues affecting branch operations and provide insights into business performance.

Business Planning: Collaborate in the development of business plans, setting clear priorities and targets, and ensuring they are communicated effectively across the team.

Performance Management: Monitor and manage the performance of direct reports to maximize team efficiency and achieve branch goals.

Talent Acquisition: Develop and implement recruitment strategies to attract and retain top talent, ensuring the branch is staffed with high-performing individuals.

If this role sounds like you, please apply via the link.

No agencies please