About the Role

We are seeking a Branch Manager based out of our Cairns Airport Branch to join our team on a full-time basis. Reporting to the Regional Operations Manager NQLD.

As the Branch Manager you will be vital to the leadership and success of the company. You will ensure day-to-day operations run smoothly with a high standard of presentation within a customer focused environment. This role requires you to achieve business plans and meet targets across all areas of the car rental business through the effective leadership of your team. This includes developing key customer and supplier relationships, improving customer satisfaction, branch efficiency and cost effectiveness. Your responsibilities include, but are not limited to:

Manage and monitor branch performance

Employee training and development

Set targets and manage performance in line with deliverables

Customer service management

Continual improvement of business practices

Control expenditure and budgets for branch

Maximise fleet utilisation within branch

Ensure recruitment and onboarding best-practice

Engage in business development initiatives

Local business development and marketing

Manage your fleet of car rental vehicles

About You

Our ideal candidate will be flexible, able to work outside of core business hours if required. You may also be required to travel outside of your branch to support the business. You will have the following skills and attributes:

Ability to identify and harness your team and individual's strengths

Interpersonal skills and situational awareness with a natural ability to appropriately adapt both personal and leadership styles

Developed organisational and time management abilities

Excellent analytical and reporting skills

Driven and takes initiative

Strong written and oral communication

Ability to effectively prioritise and execute tasks in a high-pressure environment

Adaptable within a fast-paced changing environment

Genuine passion and willingness to exceed customer expectations

Employee Benefits

Salary package + incentives & bonuses for KPI and location achievements

Earned Wage Access - access your earned wages instantly between paydays

Ongoing training and development - utilise our global network’s wealth of knowledge

Employee and “family & friends” discounts on car rentals globally

Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more

Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses

Must have valid Driver's Licence and be able to provide a Traffic History Report prior to commencement.