About Grace Group
Grace is Australia’s leading services company in relocation, removals, and information management. With over 100 years of experience, we pride ourselves on service excellence and investing in our people. We offer a supportive, inclusive workplace with opportunities for training, career progression, and internal mobility, helping our team reach their full potential.

Grace is Australia’s leading provider of secure Information Management solutions. We are seeking an experienced and motivated Operations Manager to lead day-to-day operations and drive strategic improvements across our warehousing facilities.

This is a hands-on leadership opportunity for someone passionate about operational excellence, team development, and customer satisfaction.

What will you be doing?

You will be calling on your previous operations and management experience, whilst using the skills and techniques we will teach you, to achieve company objectives. You will be working as part of an enthusiastic team with the objective to meeting set KPI’s.

Specifically, you will:

Oversee all warehouse operations, ensuring a secure, compliant, efficient, and professionally managed facilities.

Plan and manage future warehouse development and major projects, including racking installations, carton movements, and secure document destruction.

Drive continuous improvement by reviewing work practices, monitoring KPIs, and analysing trends to boost productivity and service quality.

Ensure operational continuity through equipment maintenance, resource planning, and vetting of suppliers and contractors.

Lead staff onboarding and training, ensuring inductions meet WHS and quality standards, and identifying ongoing development opportunities.

Recruit and build high-performing teams in collaboration with the Branch Manager, fostering a positive and productive team culture.

Drive operational performance through goal-setting, KPI monitoring, and ensuring staff competence in warehouse systems.

Maintain strong internal communication, fostering collaboration between warehouse and office teams and keeping HR informed of people-related matters.

Address customer service issues promptly, supporting admin staff, sales staff and escalating unresolved matters to maintain service excellence.

What You Bring:

5+ years of senior-level operations management experience (logistics/warehouse)

Proven leadership in developing strong teams and fostering a positive culture

Solid understanding of WHS, QA systems, and industrial relations

Excellent communication, decision-making, and analytical skills

Experience with WMS (RSSQL preferred) and Microsoft Office Suite (incl. SharePoint/Teams)

Proactive problem-solver with a continuous improvement mindset

What's in it for you?

A competitive salary with a generous bonus scheme that rewards for great work

Flexible working arrangements – opportunity to Work from Home and on site or be incentivised to work on site only.

The opportunity of career advancement through mentoring and our learning and development program Flexible working arrangements

The opportunity to work with a great team in a dynamic fast paced environment

A fantastic employee reward and recognition program, as well as market leading/generous employee benefits including a free Perkbox membership, company paid personal development, access to our confidential EAP wellness program, discount financial products, novated lease salary sacrifice and much more

We’re more than just a logistics and records management company – we’re a team that values people, performance, and innovation. When you join Grace, you join a national network backed by decades of industry expertise and a culture that supports your growth

No agencies please. If we feel the need to use an agency, we will be in touch with one.