Do you thrive on leading teams, growing sales, and improving the customer experience?

We’re looking for a Sales and Support Manager who can build a high-performance culture, drive offline revenue growth, convert inbound leads, and ensure our customers receive exceptional service every time. You’ll lead a team located across three sites and work across both Appliance Sales and Training, partnering closely with other departments to achieve shared business goals.

Whether you’ve managed multi-site teams before or are ready to step up into a bigger leadership role, we’d love to hear from you. Salary will be based on the experience and value you bring to the role.

INTERESTED? PLEASE SEND YOUR UP-TO-DATE RESUME, COVER LETTER AND RESPONSES WE'VE ASKED FOR. IT'LL BE HARD TO STAND OUT IF YOU DON'T.

About Us

EXELNetwork is a well-established group of businesses operating across Australia and New Zealand. We service a diverse range of customers and industries, with a strong focus on quality, innovation, and exceptional service.

The Opportunity

In this role, you will:
• Lead, coach, and develop a sales and support team across three locations to achieve KPIs and targets
• Drive offline sales growth and maximise inbound lead conversions
• Be “hands on” in supporting customer contact and issue resolution
• Enhance customer experience by maintaining high satisfaction scores and resolving issues quickly
• Work collaboratively with internal stakeholders including Marketing, Operations, and other Managers
• Implement continuous improvements to processes and efficiency
• Ensure the team is aligned with our core values

What we're looking for:

• Proven leadership experience managing teams across multiple locations
• Experience in a sales or customer support environment with a track record of achieving results
• Ability to analyse data and KPIs to drive performance improvements
• Strong communication and relationship-building skills
• A proactive, solutions-focused mindset
• Commitment to fostering a supportive and engaged team culture
• Legal right to work in Australia

Why we hope you'll love working for us:

• Purpose and impact: Your work will directly influence our sales success and customer satisfaction.
• Growth and opportunity: As we grow, you’ll grow.
• Supportive team culture: We’re collaborative, are respectful, and genuinely enjoy working together.
• Recognition: We celebrate wins — big and small — and value the contributions of every team member.

How to apply:

Please apply via SEEK with your resume and a cover letter that addresses the following:

• What motivates you to lead and develop a team?
• Share an example of how you’ve improved sales or customer service performance in a previous role.
• What do you believe is the most important element of a great customer experience?

Please put your best foot forward and show us what you’re made of!

Respectfully, only shortlisted applicants will be contacted.

Thanks for considering us. Hope to see you soon.