We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

We’re also proudly B Corp Certified, get to know more about us at: https://www.t2tea.com

About the role

We have an exciting opportunity to join our Retail team in the role of Wholesale Sales Support Team Leader reporting to the Head of Wholesale.

The Wholesale Sales Support Team Leader will be accountable for leading the efficient and effective delivery of customer service to the Global wholesale customer base and the Wholesale Sales Team. The scope of the role includes management of a Sales Support Coordinator, driving continuous improvement from Sales Support and delivering exceptional customer service levels to support the achievement of the T2 Wholesale goals, working closely with Sales, Finance and our DC partners.

Key Success Measures

Lead and inspire a team that is customer obsessed.

All orders, customer case management and customer enquiries to meet agreed SLA.

Decreasing number of credits/returns due to process or performance.

New Business inbound leads management and processed within the required SLA.

Improvement in the % of accepted accounts who place first orders and active role in reducing customer churn and management of customer re-engagement.

Provide direct sales support to KAM/BDM Team, facilitating administrative customer care (Product Submission Forms etc).

Active contribution to the improvement of process, productivity, and reporting for Sales Support and the wider Wholesale business.

Achieving set performance objectives on service levels and sales.

Wholesale website maintenance and management.

Life at T2

Enjoy a 50% discount to spoil yourself, plus endless cups of tea.

Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.

Volunteer leave day per year with a purpose aligned organisation.

Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.

Employee Assistance Program (EAP).

T2 Culture Club ensures we celebrate every occasion in the calendar – bringing fun and excitement to life at T2.

Head office located in lively Collingwood, close-by to delicious cafes and public transport (both train and tram).

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

T2 commit to respond to every applicant.

No agencies please – we have this one brewing in-house.

Sounds like your cup of tea? Apply now!