Level 2 IT Technician (Service Desk)

Location: Burleigh Heads, Gold Coast

Work Type: Full-Time, Onsite

Salary: $70,000 – $80,000 + Super (Based on experience and demonstrated capability, with opportunities for review.)

Join a fast-growing Gold Coast MSP delivering high-quality IT support to clients across Australia and abroad.

GCIT is an award-winning Managed Service Provider based in Burleigh Heads on the Gold Coast. We’re known for our outstanding service, modern cloud-first approach, and strong technical capability. Our reputation is backed by almost 150 five-star Google reviews and a loyal client base.

We’re seeking a Level 2 IT Technician to join our in-office service desk team in Burleigh Heads. In this role, you’ll be responsible for resolving complex support issues, deploying and managing cloud technologies, and maintaining the excellent service standards our clients have come to expect.

About GCIT

GCIT provides managed IT and cybersecurity solutions to small and medium-sized businesses on the Gold Coast, throughout Australia, and internationally. We are a Microsoft-focused MSP delivering scalable, secure, and modern solutions.

Our office culture is collaborative and quality-driven. We value technical excellence, knowledge sharing, and a down-to-earth, people-first approach to IT.

Key Responsibilities

Troubleshoot and resolve Level 2+ technical support tickets

Administer and support Microsoft 365, Azure AD, Intune, Defender, and SharePoint

Deploy and manage cloud and on-premises infrastructure

Work with ConnectWise RMM tools to monitor and manage client systems

Use PowerShell to automate repetitive tasks

Maintain clear documentation and contribute to the internal knowledge base

Work as part of the service desk team to deliver consistently excellent client support

Provide onsite support when needed

What We’re Looking For

A genuine and demonstrated interest in learning new systems and solving problems

2+ years of experience in a similar IT support role, ideally in an MSP environment

Strong knowledge of Windows OS, Microsoft 365, and networking

Experience with Azure AD, Intune, and ConnectWise RMM tools

Solid troubleshooting and communication skills

Ability to manage time, work to a schedule, and follow assigned ticket priorities

Active Directory and Group Policy administration experience

A proactive attitude and a willingness to take ownership of tasks

Valid Australian driver's licence and reliable vehicle for occasional site visits

Preferred Additional Experience

PowerShell scripting for automation and support

Veeam Backup & Recovery

Ubiquiti UniFi & UISP products

Microsoft 365 Certified (or willingness to obtain in the next few months)

What You’ll Get

A permanent, full-time role based in our Burleigh Heads office.

A team that values helping each other out, shares wins, and encourages continuous learning.

A clear pathway for career progression within the team as your skills develop.

Exposure to a wide range of modern technologies and projects.

Opportunities for professional development and growth.

A stable, growing company with long-term vision and strong client relationships.

A well-equipped office in a great Gold Coast location.

How to Apply

Please submit your resume and a tailored cover letter explaining why you're a great fit for this role and for GCIT. We value authenticity, initiative, and clear communication.

Note: An Australian police check will be conducted for shortlisted applicants.

Candidates must have permanent Australian work rights to be considered for this position