About us:

As one of the only regionally based Telstra Platinum partners, RMT is a high performing IT MSP looking to add a Level 1 Technician to support our growth, based in our Townsville QLD office location.

We offer:

An inclusive and supportive workplace environment

Training support, including immediate base salary increases upon completion of certifications

Quarterly bonuses, up to 10% of base salary

Professional Services allowance of $1,500 per year for use on accounting, financial planning, and legal requirements

Health & wellbeing annual allowance

About the role:

This role is a great opportunity for a junior Technician to develop and advance their career in a growing business, enjoying the support and assistance from experienced Technicians and Project Engineers within our team.

Some key responsibilities of the role include:

Providing first-level help desk support to clients

Logging, maintaining, and completing IT support tickets via the internal help desk system

Identifying, troubleshooting, and correcting network, security, hardware, and software problems remotely

Office 365 administrative tasks (e.g. creation of users, groups, and shared mailboxes)

Administration of users/groups, etc in Active Directory

Administration of business computer networks

Provisioning of computer and network security and protection

Preparing, deploying, maintaining, and repairing IT equipment

Assisting other support staff in their duties, and escalating problems to a higher-level support technician as required

About you (desirable skills and traits of our ideal candidate):

Experience in an IT help desk role (desirable)

An IT qualification at Certificate IV level or above, or relevant Microsoft certifications (desirable)

Good understanding of basic IT principles across network, server, and desktop environments

Familiarity with Windows desktop and server operating systems

Excellent customer service and communication skills

Strong ability to follow documented procedures, prioritise tasks, and self-manage workload

Australian citizen or permanent resident

Experience in the use of ConnectWise Manage and N-Able N-Central, (desirable)

If you have any questions about the role before applying, please feel free to email us at [email protected]!