• IT Service Desk Technician - $65,000 - $75,000 + Super

A client of ours are a fast-growing organisation are on the lookout for a Service Desk Technician to join their internal IT team. This business powers some of Australia’s most critical industries, with a strong focus on innovation and real-time systems.

As part of the service desk team, you'll play a key role in supporting the tech that keeps their systems running — from the office to the field. Whether it’s troubleshooting user issues, managing tickets, or assisting with remote site connectivity and systems, you’ll be working in a dynamic and hands-on environment where no two days are the same.

Key Responsibilities

Level 1 – Service Desk Support:

• Act as the first point of contact for internal IT queries (phone, email, in-person)
• Troubleshoot hardware, software, and connectivity issues
• Log and track incidents and service requests via ticketing systems
• Assist with user account creation, password resets, and basic support tasks
• Escalate unresolved issues to Level 2 or senior technical staff

What They're Looking ForLevel 1:

• Previous experience in a service desk role
• Strong communication and customer service skills
• Experience working with ITIL & ITSM
• A solid understanding of Windows environments, Microsoft Office, and basic networking

If either one of these roles sound like you, then please press APPLY now or reach out to [email protected] for more info!