Level 1/2, IT Technician - Systems Administration & Support

Are you a tech-savvy individual with a passion for IT? Do you thrive in a fast-paced environment and enjoy providing top-notch IT support to a diverse user base? If so, we invite you to join our team as a Level 1 / 2 – IT Technician.

About Us: At Evolution IT we are driven by a passion for innovation and a commitment to shaping the future of technology. With a team of dedicated experts, we provide cutting-edge solutions that empower businesses to evolve, adapt, and thrive in an ever-changing digital landscape.

Key Responsibilities:

Handle inbound support calls, identifying and qualifying client issues.

Diagnose, troubleshoot and resolve client issues in line with service level agreements.

Support end-users in person, via phone, email, or remote access tools.

Install, configure, and maintain computer systems, software, printers, and other IT peripherals.

Administer and support Microsoft 365 and Intune.

Configure and troubleshoot networking systems, including firewalls, routers, switches, wireless networks and printers.

Coordinate with third-party vendors on behalf of clients.

Collaborate with team members to ensure timely resolution of technical issues.

Create and maintain technical documentation, including network diagrams, troubleshooting guides and knowledge base articles.

Participate in IT projects, upgrades, and maintenance tasks.

Requirements:

IT qualifications or relevant work experience.

Proven experience in providing technical support and troubleshooting.

Experience with Microsoft 365 administration.

Strong knowledge of computer hardware, operating systems, and common software applications.

Strong communication skills and a customer-oriented attitude.

Excellent problem-solving skills and attention to detail.

Solid understanding of networking concepts and protocols.

Familiarity with remote support tools and techniques.

Ability to work effectively within a dedicated and flexible team.

Strong time management and organizational skills.

Benefits:

Competitive salary package based on experience and performance.

Access to ongoing training and professional development.

Collaborative and supportive work culture that values innovation and teamwork.

Join us and become a vital part of our IT support team as we empower our employees to work efficiently and effectively. If you're excited about building a rewarding IT career, we encourage you to apply.

How to Apply:

Submit your resume, cover letter, and any relevant certifications through Seek.

Applications close Friday 29th August 2025.

Please note that due to the high response rate only shortlisted candidates will be contacted.

Evolution IT is committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and experiences.