Level 2 Help Desk Support – Frontier Voice and Data

Frontier Voice and Data is a leading provider of technology solutions, supporting businesses with IT, networking, phone systems, and security solutions. We take pride in delivering exceptional service and technical expertise to our clients.
We are looking for a Level 2 Help Desk Support professional to be the first point of contact for our clients, providing efficient and professional IT support. If you have strong communication skills, technical know-how, and a proactive problem-solving approach, we’d love to hear from you!

The Role:
Based on-site at our Toowoomba office, you will provide IT support to clients via phone, email, and our ticketing system. This role requires technical competence, a customer-focused mindset, and the ability to troubleshoot a range of IT issues.

Key Responsibilities:
• Provide timely and effective technical support to clients.
• Troubleshoot and resolve issues related to Hikvision security products, 3CX and other cloud telephony solutions, Wi-Fi networks, wireless P2P and PtMP networks
• Assist with basic network troubleshooting as needed.
• Escalate complex faults to our upstream support

About You:
We are seeking a technically skilled, customer-focused professional with strong communication abilities and a proactive approach to problem-solving. You should be able to manage your time effectively and provide clear, professional support to clients in fast-paced environments.

Key Skills & Experience:
• Previous experience in a Level 1-2 Help Desk Support role.
• Strong knowledge of telephony products and networking solutions
• Strong understanding of networking concepts and troubleshooting.
• Excellent communication and interpersonal skills with a customer-first mindset.