About Us

Daelibs is an award-winning IoT company with over 20 years of experience delivering cutting-edge spatial solutions. We pride ourselves on providing industry-leading technology supported by outstanding customer service.

Our core business provides mobile SaaS solutions to a range of private organisations and government clients, with our technology operating across the Asia-Pacific region.

About the Role

We’re seeking a motivated and customer-focused Level 1 Customer Support Technician to join our friendly and capable team. As the first point of contact for our valued customers, you’ll play a key role in delivering prompt, effective support while embodying the Daelibs brand through your professionalism and personable approach.

In this role, you’ll provide timely resolutions to routine technical issues, manage service requests, and escalate matters that fall outside your scope.

Key Responsibilities

Deliver frontline support services in line with agreed SLAs

Log, validate, and document incoming support requests

Maintain accurate records in the ticketing system

Provide timely updates to customers and internal teams

Install, configure, and maintain Standard Operating Environments (SOE)

Troubleshoot and resolve hardware/software issues

Test new product releases and assist with QA processes

Escalate complex issues as appropriate

Maintain up-to-date support documentation and standards

Contribute to support process improvements and team initiatives

About You

To be successful in this role, you will demonstrate:

A genuine passion for delivering exceptional customer service

Strong written and verbal communication skills

Exposure to IT technical support or related activities

Solid troubleshooting and problem-solving abilities

High attention to detail

Effective time management and prioritisation skills

Strong interpersonal skills and the ability to work with a diverse range of customers

Adaptability and a proactive approach to change

A high level of self-motivation and personal accountability

Desirable Qualifications and Experience

Background in IT or a relevant qualification

If you’re ready to take the next step in your career, click ‘Apply for this job’ via SEEK and upload your cover letter and resume.