• 6 Months Contract (with the view to extend)
• Brisbane CBD Location
• Immediate Start

A leading and trusted IT managed services provider (MSP), is seeking a capable Level 2 Support Engineer to support the onsite IT environment at a private school in Brisbane CBD location.

You will provide hands-on support for end users, devices, and systems, while also assisting with daily IT operations. This is an exciting opportunity to join a hybrid onsite-offsite support model, where you’ll also liaise with offsite teams handling infrastructure, cloud, and specialist applications.

Key Responsibilities:

• Provide Level 1 and Level 2 onsite technical support to staff and students.
• Troubleshoot and resolve issues related to endpoints, user access, printing, and classroom technology.
• Support day-to-day IT operations, asset management, and incident response.
• Escalate complex issues to offsite vendor's teams (infrastructure, systems, network, and cloud).
• Assist with device deployments, patching, software installs, and basic network troubleshooting.
• Document tickets, resolutions, changes, and system information accurately.
• Collaborate with the onsite stakeholders and cross functional teams on IT priorities, risks, and minor projects.

Key Requirements:

• Windows desktops and laptops
• Microsoft Defender for endpoint security
• Azure Entra ID / Active Directory
• Hyper-V virtualisation
• Aruba Networking, Switching and Wireless
• Fortinet firewalls
• HPE Compute & Storage

• Proven experience in a Level 2 IT support role, ideally in a school or MSP environment.
• Hands-on experience supporting Windows environments, Office 365, and endpoint protection.
• Experience and technical knowledge across infrastructure, networks, systems administration, and security such as:
• Ability to follow escalation procedures and communicate effectively with offsite teams
• Friendly, professional, and service-oriented approach to supporting a school user base
• Strong troubleshooting skills and ability to work with minimal supervision

Contract Rate: $550-$650 per Day (incl. super)

Job Ref: 3946228

TO APPLY: please click on the appropriate link.