We are a well-established Managed Service Provider (MSP) based on the Gold Coast. For over 27 years, we've supported local SMEs and built a strong reputation for delivering friendly, professional IT services with a personal touch.

Our success stems from technical excellence, responsive service, and a genuine understanding of our clients’ individual needs. As we expand our managed services offering, we're seeking an experienced, motivated IT professional to join our team.

This is a great opportunity for someone with a strong MSP background and a minimum of 5–7 years of hands-on experience supporting Microsoft 365 and Windows client-server environments. You’ll work directly with business decision-makers, translating technical expertise into real-world results, while enjoying the freedom to influence technical direction in an MSP environment.

If you thrive on variety, autonomy, and seeing your solutions make an impact, we want to hear from you.

Why Join Us?

Work across a diverse range of clients and industries

Enjoy a collaborative, close-knit team culture

Competitive salary package

Paid overtime for occasional after-hours work

Motor vehicle allowance for on-site visits

Ongoing professional development and training in emerging technologies

Culture of autonomy and respect

Strategic input - Your voice counts in shaping our technology roadmap

About You

You’re a confident, self-driven IT professional who takes pride in solving problems and delivering exceptional service. You’re just as comfortable working independently as you are collaborating with a team.

You’ll ideally bring:

5–7 years’ MSP experience managing corporate Windows and cloud-based networks

Advanced knowledge of Microsoft 365, Windows Server, VMware, Group Policies, and multi-site network administration

Strong troubleshooting skills and a knack for finding cost-effective solutions

Excellent communication skills, including the ability to explain technical concepts in plain English

A proactive cybersecurity mindset and commitment to best practices

Calm under pressure, with the ability to juggle priorities

A genuine enjoyment in helping people

Your Role & Responsibilities

This senior, hands-on role involves delivering high-level support and project work across a broad range of technologies, with a strong emphasis on Microsoft 365 administration and modern workplace tools.

Approximately 50% of your time will be dedicated to Microsoft 365 systems, but the role is intentionally designed to offer a broad mix of responsibilities. We believe in keeping the work varied and engaging - not limiting our team to narrow, repetitive tasks, but empowering them to develop a well-rounded technical skill set.

Your key responsibilities will include:

Microsoft 365 Administration
– Exchange Online, Entra, PowerShell, Graph API, SharePoint (desirable)
– Tenant security, license management, user onboarding/offboarding

Server & Network Management
– Windows Server 2019–2022, Active Directory, DHCP, DNS, Group Policy, scripting
– Windows desktop support across multiple clients

Virtualisation (VMware)
– Setup, manage and migrate virtual machines

Email & Mail Flow Troubleshooting
– Diagnose and resolve mail routing and application issues

Remote Desktop & VPN
– Setup and maintain RDS servers and secure VPN access

Network Infrastructure
– Managed switches, routers, firewalls, VLANs, Wi-Fi

End-User Support
– Microsoft 365 apps, Windows, and general application support

Backup & Disaster Recovery
– Implement and manage a range of DR solutions

Cybersecurity & Consulting
– Advise clients on best practices and improvements to their security posture

Project Work
– Server installs, upgrades, and migrations (occassional after-hours work – with paid overtime!)

Client Relationship Management
– Presenting solutions in a friendly, professional manner
– Managing end-to-end delivery for key clients – from scoping to deployment and support

What We’re Looking For

Minimum 5 years' experience in an MSP role supporting Microsoft 365 and Windows environments

Strong sense of ownership, accountability, and attention to detail

Team-oriented mindset with the ability to work independently

High standard of professionalism and integrity

Proactive approach to IT improvements and client success

Current driver’s licence and reliable vehicle (for on-site work)

Based on the Gold Coast or nearby

Australian resident with unrestricted work rights (Sorry - no sponsorships).

Working Arrangements

Our core working hours are 9.00 am to 5.00 pm Mon - Fri.

Paid overtime - Occasionally, our large-scale clients require after-hours support to be provided either on-site or remotely from home.

A car allowance - Provided for the use of your car, for occassional on-site jobs.

A casual and enjoyable workplace environment.

An attractive salary package .

Company supplied mobile phone and laptop.

Technical training courses on new products and solutions

Ready to Apply?

If this position sounds perfect for you, we would love to have a chat. Please send us your resume and ensure you include a covering letter which tells us a little bit about you and addresses our requirements above.

Please note: Technical competency will be tested during our interview process, to ensure that candidates are able to fulfil the role requirements.