IT Support Technician (Level 1/2) – Cybersecurity-Focused MSP | Sydney

Location: Sydney, NSW (Hybrid – Remote & Client Sites)
Employment Type: Full-time
Salary: Competitive, based on experience
Start: ASAP

About Us

Osmicro Networks is a specialist IT and Cybersecurity provider based in Sydney, dedicated to supporting small and medium-sized businesses. With over 15 years of hands-on experience, we’ve built a reputation for solving real-world IT problems and protecting our clients from today’s cyber threats.

We take pride in delivering exceptional managed IT services with a strong focus on cybersecurity. Our clients trust us to protect their business, data, and people — and we take that responsibility seriously.

As our team grows, we're looking for someone sharp, experienced, and proactive to join our Service Desk + Onsite Support crew. If you’re passionate about technology, problem-solving, and keeping businesses secure — this is for you.

What You’ll Be Doing

Providing remote and onsite IT support to SMB clients across Sydney

Troubleshooting desktop, network, and peripheral issues (L1/L2)

Handling support tickets, escalating when needed, and keeping clients informed

Administering Microsoft environments: Windows 10/11, Server 2016–2022, Microsoft 365, Azure AD

Conducting basic networking tasks (e.g., VLANs, WAPs, firewalls, routers)

Performing system updates, patching, and backups

Documenting support work in internal knowledge base and ticketing system

Occasionally visiting client sites for support, installs, or audits

Contributing to cybersecurity best practices and helping secure client systems

Who We’re Looking For

Based in Sydney, with full Australian working rights

Must own a reliable car + driver’s license for onsite support

Minimum 3 years of experience in an MSP or internal IT support role

Solid knowledge of:

Windows desktop OS (7/10/11)

Microsoft 365 & Exchange Online

Basic Windows Server roles (DNS, DHCP, AD, Group Policy)

Networking fundamentals (LAN, DHCP, subnets, firewalls, switches)

Exposure to cybersecurity tools or a strong interest in developing these skills

Professional, clear communicator with a focus on user-friendly support

Self-starter with a hunger to learn and evolve in a cybersecurity-centric MSP

Nice to Have (Not Dealbreakers)

Experience with RMM tools (NinjaOne preferred), Zendesk, Datto, or similar

Familiarity with backup solutions, MFA tools, EDR/XDR platforms (e.g., CrowdStrike)

Previous exposure to documentation and SOP writing

Cybersecurity certifications or progress towards one (CompTIA Sec+, MS SC-900, etc.)

Perks & Benefits

Hybrid role: Work-from-home flexibility + onsite exposure

Company laptop, phone, headset, and gear provided

Fuel reimbursement for onsite work

Access to industry-leading tools including CrowdStrike, SentinelOne, AWS, Azure

Real career progression into cybersecurity, cloud, or systems engineering

Be part of a growing, tight-knit team that actually cares about its clients — and each other

Ongoing training and mentoring from experienced cyber professionals

How to Apply

Think you’re a good fit? We want to hear from you.

Apply now with your CV and a short cover letter telling us why you're a great match for Osmicro Networks.