About the role

We are seeking an engaging, proactive and detail-orientated team player to join our family at work in a Client Care Support role. With a supportive values-based, can-do attitude!

FSA values diversity in managing and reducing therapeutic risks for the clients we serve, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritizing self-love and self-care.

Located in the beautiful Shellharbour region, this role plays a vital part in supporting our multi-disciplined therapeutic service streams. Through interpersonal skill, handling general reception duties and a range of admin tasks throughout the organisation. We are seeking a part time employee (3 days per week).

To excel in this role, you will need exceptional written and verbal communication skills, proficiency in Microsoft Office Products and a keen eye for detail and accuracy. Strong multi-tasking abilities, self-motivation, and the capacity to work effectively and positively as part of a team are also essential qualities for success.

Benefits and perks

Remuneration negotiable based on qualifications, skills, experience and value-add;

Professional, community-focused and person-centered team culture;

Quarterly Community Support Framework (CSF) 360-degree appraisals;

Salary Sacrifice Packaging $15,900 tax free;

Employee Assistance Program (EAP); and

Paid Annual Family Days at Easter and Christmas.

Essential criteria (Qualifications, Skills, Experience and Value-Add)

Minimum of 2 years' face to face administrative experience;

Excellent customer service skills and ability to interact well with consumers of a service, including vulnerable children and families;

Strong proactive problem-solving ability

Excellent prioritisation and time management capacity, with a friendly, calm, measured and proactive demeanor to complete work with high quality – first time resolution in a high-volume community service operating environment;

Excellent written and verbal communication skills;

Proficiency in Microsoft Office Suite;

Demonstrated and proven lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity;

Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances.

About Family Services Australia (FSA)

Join a growing Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors.

FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently at 92.8% across our service streams.

Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 157,884 OoS (2024).

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.

If you are committed to achieving this exciting life and career opportunity in joining our family at work, please ‘Apply Now’ by submitting a current resume, cover letter and address the selection criteria.

Early applications are encouraged!

For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 058 or email [email protected].

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.