The Company

Our clients are expanding!
Due to recent growth and development of their business. They are looking for a highly driven individual to join their dynamic team in a fast-paced working environment, that offers on the job training and experience.

Company Overview

Is a fast-growing, locally trusted provider of door repairs, maintenance, and installations. With a dedicated team of 11 – including 7 skilled installers, 1 sales rep, a director, and offshore support – we’re focused on delivering reliable service and practical solutions for both residential and strata clients. Now in our third year, we’re entering a new growth phase and seeking a dynamic Business Operations Coordinator to be the backbone of our daily operations.

About the Role

As our Business Operations Coordinator, you’ll be the central point for ensuring our field operations, customer service, and administrative tasks run smoothly. You’ll manage the day-to-day coordination of schedules, leads, and customer communication, while supporting the director and team to stay organised, efficient, and accountable.
This is a full-time, in-office position (8am–4pm, Monday to Friday), with flexibility to work one day from home once performance milestones have been met.

Key Responsibilities

• Customer Coordination & Support
• Answer incoming calls, respond to service inquiries, and guide customers through their booking process
• Handle incoming leads and coordinate prompt follow-up via phone and digital platforms
• Use ServiceM8 and other apps to schedule jobs, assign technicians, and monitor progress
• Scheduling & Diary Management
• Maintain the daily installer diary and allocate parking spots for strata jobs
• Work closely with the director and sales rep to manage their calendars and appointments
• Order & Workflow Management
• Script and process product/service orders accurately
• Track lead conversion and job progress to ensure timely delivery and updates
• Operational Oversight & Auditing
• Manage job records, job photos, and compliance documentation
• Assist with audit management and quality control across installations and repairs
• Administration & Communication
• Liaise with strata companies, property managers, and residents where needed
• Coordinate with offshore support and internal teams to ensure seamless back-office processing
• Respond professionally and clearly via phone, email, and in-app messaging

Skills & Requirements

• Previous experience in operations coordination, scheduling, customer service, or related admin role (ideally 2+ years)
• Strong verbal and written communication skills
• Tech-savvy with experience using apps such as ServiceM8, CRMs, or job-tracking software
• Excellent time management and diary coordination skills
• Calm, solution-oriented approach to problem-solving
• Ability to multitask and work in a fast-paced, growing environment
• Previous exposure to trades, construction, or strata services is highly desirable
• Strong attention to detail and accountability

Why Join?

• Be part of a tight-knit, growing team with a great reputation
• Opportunity to shape systems and processes during a scaling phase
• Leadership that values your input and contribution
• Stable hours and work-life balance (8am–4pm)
• Option to work from home 1 day per week after performance review
• Direct impact on improving team efficiency and customer experience

If you have excellent communication skills, enjoy working with people and have a genuine can do attitude this is the role for you!

How to apply

For a confidential conversation please call us on (02) 7255 4518 and send your CV/Digital CV 60-90 seconds (Video) CV summary
to [email protected]