Your new company

At Hays, we believe in being long-term partners with our people as well as our customers. Let's create tomorrow, together.

With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business; together with more than 12,000 people across 32 countries, you'll be making a difference in the world of work.

Our Hays Melbourne office is seeking a full-time permanent Customer Support Administrator to join our team. This role is commencing immediately.

Your new role

• Manage inbound telephone enquiries with professionalism and efficiency, aligned with our service delivery standards
• Provide timely and accurate administrative support to internal stakeholders via a centralised ticketing system
• Conduct reference checks over the phone
• Collect and follow up on compliance documentation from candidates

What you'll need to succeed

• Proven experience in a high-volume customer service environment (e.g. retail or hospitality)
• Strong written and verbal communication skills
• Previous experience in an office setting (highly regarded)
• A confident, friendly, and professional phone manner
• High attention to detail and accuracy
• Adaptability and a proactive approach to problem-solving
• Proficiency in Microsoft Word and Excel

What you'll get in return

This is an incredible opportunity to shape your career in part of a growing business and achieve your ambitions. You'll have the chance to learn from inspirational and determined leaders. Our scale gives you access to a pool of best-practice tools to tap into so you can make an impact. Other benefits include:

• Market leading tools and technology to enable you to make an extraordinary impact
• Flexible working arrangements to allow you to work how and where suits you best
• Generous leave entitlements to take advantage of parental leave, volunteering days, lifestyle and flex leave
• Celebrate success: Your success is our success, and we reward strong performance as a cornerstone of life at Hays
• Thrive in a workplace where diversity is celebrated, and everyone feels welcome
• Wellbeing rewards: Benefit from health, leisure and lifestyle partnership discounts
• Employee Resource Groups and Working Groups for you to connect and collaborate with like-minded colleagues
• Global career opportunities - make your mark locally or explore international opportunities with Hays
• Excellent training to support career development/progression

What you need to do now

Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.

At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.