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Customer Service Administrator

Rylock Pty Ltd
Dingley, VIC
A$75,000 p/a + Super
Administration & Office Support → Administrative Assistants
Full-time
On-site

Posted 7 days ago


Our Company:

Rylock is a national Window & Door Manufacturing Company. With over 40 years’ Experience, we employ 150 Skilled Staff across S.E Australia. We pride ourselves in Quality & are committed to Local Australian Manufacturing.

The Role:

This is a great opportunity to be a part of our Site Service Team at the Head-Office in Dingley Village. Due to growth, we are seeking a motivated, enthusiastic and customer-oriented Administrator. If you have a professional phone manner, with the confidence to communicate with customers, accompanied with exceptional organisational skills, a proactive attitude and the ability to multitask - we want to hear from you!

This position will be a Permanent, Full-Time Opportunity, Monday to Friday, 7.30am – 4pm.

Key Responsibilities: Training will be provided to the successful candidate

Customers service – this customer facing role requires the ability to multitask effectively, addressing customer queries promptly via walk ins, phone and email, all whilst maintaining a professional manner

Provide administration support - staff, management, contractors & customers

Complete basic bookkeeping duties - issue sale invoices & process credit card payments

Supporting technicians – communicating with our technicians and customers to schedule and organise onsite activities

Procurement Administration – entering orders, coordinating & tracking purchases relating to sales orders including invoicing and payment processing

Maintaining accurate data entry – internal database system

Key Requirements:

Well-presented and confident individual who is comfortable interacting with customers

A customer-first attitude and a self-motivated approach

Superior administrator, clear and friendly communication skills

Highly organised and the ability to prioritise work demands

Proficient with MS Office Suite

Basic understanding of accounting packages & procurement

High level of attention to detail

Minimum 2 years’ experience in a similar role

You will love using your initiative and understand that the role is not about any one Individual but a Collective Team Effort.

A generous salary is on offer for the right candidate (depending on experience), plus super.

If this position interests you, then please Apply Now by forwarding your Resume, Cover Letter and References.

You must be willing to undergo a Pre-Employment Medical and Drug test.


About Rylock Pty Ltd

Dingley, VIC, Australia
Manufacturing, Transport & Logistics
501-1000 employees

For over 40 years, Rylock has designed, specified and manufactured high-performance, energy-efficient windows and doors. Rylock’s Head Office is located in Dingley Village, Victoria, with an additional manufacturing facility in SA; and showrooms across 5 states. Our dedicated team excels in delivering custom-made solutions, with all products carefully designed to meet a project’s unique site requirements. With CNC machinery for precise tooling and accuracy, our products are rigorously tested to exceed Australian Standards. Renowned for our quality and innovation, Rylock is an industry leading organisation committed to enhancing product performance and delivering service excellence.

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