About the role

This is a full-time Administration Customer suuport role at iDetect Group Pty Ltd based in Braeside, VIC. You will be responsible for providing high-quality administrative and customer service support to the wider team.

What you'll be doing

Answering and managing incoming phone calls, emails and other enquiries from customers and staff

Maintaining and updating customer and client records and databases

Assisting with order processing, invoicing and other financial administration tasks

Providing general administrative support

Liaising with external suppliers and service providers as needed

Contributing to continuous process improvement and identifying opportunities to enhance administrative operations

What we're looking for

At least 2 years' experience in an administrative or customer service role, ideally in a similar industry

Strong verbal and written communication skills with the ability to liaise effectively with customers and stakeholders

Excellent attention to detail and ability to multitask in a fast-paced environment

Proficient in using Microsoft Office suite and other standard office software

A friendly, professional and customer-service oriented attitude

The ability to work autonomously as well as part of a team

What we offer

At iDetect Group Pty Ltd, we are committed to providing our employees with a positive and supportive work environment. Some of the key benefits of working with us include:

- Competitive remuneration
- Learning and development programs to help you grow your skills
- A friendly, collaborative team culture with regular social events

About us

iDetect Group Pty Ltd is a leading provider of security and investigation services. Our innovative solutions and commitment to excellence have made us a trusted partner to organisations across a range of industries. As we continue to grow, we are seeking talented individuals to join our dynamic team.

If you're excited about this opportunity and believe you have the skills and experience we're looking for, we'd love to hear from you. Apply now to take the first step towards joining our team.