IT Coordinator

Level 6 - $122,693.21 per annum + Housing Allowance & Utilities Support
Residential Role - Site Based | Permanent, Full-Time

The Town

Port Hedland is a dynamic, diverse town in Western Australia's beautiful Northwest that enjoys a relaxed lifestyle. We are proud of our stunning landscapes, Aboriginal heritage, vibrant multicultural community and our significant resources industry. At the Town of Port Hedland, let your career take-off as you tackle challenges unique to the region, collaborate with a range of people from all walks of life and become part of a vibrant team that is making real change in the Pilbara.

The Role

The Town of Port Hedland is seeking a technically skilled and solutions-driven IT professional to join our team, reporting directly to the Principal IT Operations.

In this key role, you'll be responsible for overseeing critical IT functions, managing complex incidents, and driving continuous improvement across our systems and environments. You'll provide expert-level support to internal teams and Elected Members, ensuring reliable and efficient IT service delivery. Your work will span incident and change management, asset lifecycle coordination, and proactive system monitoring, with a strong focus on automation and innovation.

We're looking for someone with:

• Proven experience in Microsoft 365 and a broad range of IT hardware and software.
  
• Strong communication and customer service skills to support diverse stakeholders.
  
• A proactive mindset with excellent time management and problem-solving capabilities.
  
• A collaborative approach to working across teams and with external partners.
  

For further information, please view the attached position description.

Work Related Requirements

The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment to be considered for the role, as well as possess:

• 5+ years' experience in a similar IT role
  
• Strong Microsoft 365, Azure, Entra ID, Intune, SharePoint, PowerPlatform experience.
  
• Solid Grasp of IT infrastructure & Service Desk Management
  
• National Police Clearance
  
• Current 'C' class driver's license
  
• Rights to work in Australia
  

Employee Benefits

In addition to the salary our employees enjoy a range of benefits which may include:

• Housing Allowance & Utilities Support: Housing Allowance and utilities assistance
  
• Generous Annual Leave: Enjoy 6 weeks annual leave + 17.5% leave loading plus an additional 2 public holidays a year
  
• Relocation Assistance: Receive up to $10,000 in relocation assistance
  
• Superannuation: 12% Superannuation, with a co-contribution scheme of up to 14%
  
• Wellness program: Enjoy perks like free gym membership and access to pool facilities
  
• Training & Development: We're committed to your career growth!
  
• Paid parental leave
  
• Salary packaging: Save on costs with our flexible salary packaging options, from assisting with the price of rent of leasing a new vehicle through a novated lease
  
• Plus much more!
  

How to Apply

Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by:

Post: PO Box 41, Port Hedland WA 6721

Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. Applicants who do not attach a cover letter may not be considered in the first round of shortlisting. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six-month period following the conclusion of this recruitment process.

For further information about this position please contact our recruitment team via .au

The Town reserves the right to commence shortlisting prior to the closing date.

Applications close 11.30pm Friday 15th August 2025

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities.