Job Opportunity: Administrative Support at Wakefield Orthopaedic Clinic

About Us:
Wakefield Orthopaedic Clinic is a premier provider of specialised orthopaedic care in South Australia, proudly serving the community for over 28 years. Our commitment to excellence is reflected in our adherence to best practice protocols and clinical pathways for a wide range of conditions, including sports injuries, arthritis, orthopaedic trauma, and joint replacements. With a dedicated team of 18 experienced surgeons specialising in shoulder, elbow, wrist, hand, hip, knee, foot, and ankle surgeries, we are passionate about helping our patients maintain active and mobile lifestyles.

Location:

Central Business District (CBD)

Calvary Adelaide Hospital, Angas Street

Position:

Part-Time Administrative Support (3 days per fortnight)

Key Responsibilities:

Managing and coordinating patient appointment scheduling

Assisting with surgical bookings and maintaining accurate patient records

Greeting and welcoming patients professionally upon arrival

Preparing and handling all necessary patient paperwork

Processing billing and managing patient accounts

Performing general administrative duties efficiently

Coordinating doctor schedules and communicating with patients to set expectations

Drafting and typing medical reports and correspondence

Skills and Qualifications:

Excellent phone manner and strong communication skills, both verbal and written

Customer service-focused with a friendly, professional approach

Experience with invoicing and patient account management

Familiarity with Eclipse/Medicare claiming processes

Exceptional organisational skills and keen attention to detail

Ability to work independently and collaboratively within a team

Willingness to learn and adapt to changing needs

Strong troubleshooting skills

Proficient keyboarding skills (minimum 60 wpm) and solid computer literacy

Working knowledge of Outlook and Windows applications

Prior experience with medical software (preferably Genie) is advantageous

Knowledge of DVA and ADF billing processes is desirable

If you are enthusiastic about supporting a dedicated team that prioritises patient care and satisfaction, we would love to hear from you.