A spot has opened in our team and we are looking for the right candidate to join us!

Are you a positive, enthusiastic and experienced Medical Receptionist looking for a new role?

Are you keen to work in a very supportive, friendly and collaborative team environment?

About the Role and the Clinic:

We are a Psychiatric practice, seeking an experienced receptionist, to join our friendly team (outskirts of Adelaide CBD). Reporting to the Practice Manager, this role requires a candidate who has a positive outlook, prior experience in a similar role and outstanding communication skills. Someone who can follow instructions and work under pressure. Flexibility (to cover shifts for sick/annual leave is required when working part-time). This is predominantly a part time position (min 4 days a week) but full-time can be negotiated.

We have a small, Admin team, working closely with our various Doctors to provide the best care for our patients. We pride ourselves on excellent customer service – our patients love visiting our rooms! Offering above award rates with annual leave over December. We have on-site parking available to staff.

As part of the Reception/Admin team, your duties will include but are not limited to:

Greeting patients on arrival and following procedures for check-in’s, patient information and consent

Managing appointments and billings (Medicare, DVA, Insurance, Hospitals etc)

Addressing/supporting patients’ queries (face to face and over the phone)

Supporting the team’s variety of administration needs including (but not limited to), patient emails and phone calls, faxing, scanning, filing and managing diaries/schedules, banking, accounts etc.

Managing patient records and communication

Administration support using Medical Software – ZedMed

Opening and closing of the practice – following specific procedures

Essential Criteria:

Experience in a similar role is a must (3+ yrs preferred)

Strong customer service skills with excellent verbal and written communication skills

Ability to multitask and prioritize in a fast-paced environment

Attention to detail

Computer proficient in Microsoft Office Suite. Medical software ZedMed (highly desirable)

Strong work ethic and willingness to go above and beyond

Flexibility to cover sick/annual leave (sometimes on short notice when working part-time)

Benefits:

On-site parking

Close to public transport

No weekend work

Birthdays are celebrated

December Christmas lunch

GREAT coffee

Plant and pet friendly office

You have to have FULL working rights (no restrictions) to apply for this position

Please make sure to answer the pre-screening questions. Only applicants with experience (as noted above) should apply. Short-listed applicants will be notified via email of the next steps.