Position Description: Administrative Assistant

1. Background and Experience:

a) At least a Certificate III in office administration

b) At least 2 years working within an office administration role

c) Demonstrated experience in customer support

d) An understanding of disability and awareness of the National Disability Insurance Scheme

2. Personal Qualities: Administration Officers should demonstrate

a) An ability to prioritise work

b) A person-centred approach to supporting people with disability on the telephone or in person

c) Excellent communications skills supporting people with disability in person

d) An ability to work unsupervised

e) Operate with discretion and maintain confidentiality at all time

3. Tasks:

a) Maintain and manage an electronic filing system

b) Efficiently use computer programs such as Word, Excel etc so that communications and other data input is created and stored

c) Take telephone calls, take messages and directing calls as appropriate

d) Ensure client records are kept confidential by use of passwords of filing system

e) Process accounts for payment; keep office supplies up to date

f) Store BHC’s correspondence including policy and procedures to maintain confidentiality

g) Assist in payroll or rostering duties as required

h) Create documents such as Service Agreements, client profiles, training materials and other documents as required