Service Coordinator

The Opportunity

This is a rare chance to be a foundational leader in a growing, specialist team, backed by WA's most respected thermal service company. Heat Exchangers WA is expanding, and we’re looking for a service coordinator to be its cornerstone. You will help build our service culture from the ground up and coordinate our field service technicians, ensuring all maintenance and service work is delivered efficiently, safely, and to the high standard our clients expect.

Who We Are

For over 20 years, Heat Exchangers WA has been the rock-solid foundation of thermal services in WA, building an unrivalled reputation for trust and expertise. We are now channelling that trusted heritage into creating the next generation of cooling authority in the state. This division is a key part of our parent company, GenX Holdings—a proudly Australian-owned and operated group that feels like a family but has the ambition and career opportunities of a market leader. You’ll be joining at the perfect moment, helping to pioneer a new Evap X division while being supported by the strength and resources of the wider GenX group (Boilertronix, Heat Exchangers WA, Heat X).

What You'll Do (Your Impact)

Schedule and Coordinate Service: Plan and organise on-site service and maintenance work to ensure timely and efficient delivery.

Manage Priorities: Prioritise urgent requests promptly while maintaining an effective overall scheduling flow.

Collaborate Across Teams: Work closely with technicians and the sales team to coordinate tasks and ensure clear communication.

Allocate Resources: Assign technicians based on their skills and availability to optimise service quality and efficiency.

Monitor Progress: Keep track of service jobs and follow up proactively to address any delays or issues.

Communicate with Customers: Provide clear and timely updates to customers regarding appointments and service progress.

Maintain Accurate Records: Record and maintain accurate service data using MYOB EXO and SIMPRO systems.

Ensure Compliance: Comply with service standards, safety requirements, inductions, and any customer-specific protocols.

Support Internal Planning: Collaborate with internal teams to support effective resource planning and service coordination.

What You'll Bring

· Proven experience in coordination and scheduling within a service-based industry

· Strong customer service and communication skills

· High attention to detail and the ability to manage competing priorities

· Competency with Microsoft Office

· Experience with software such as SIMPRO and MYOB is preferred, but not essential

· A proactive, team-focused attitude with the ability to work independently

Our Culture: How We Lead the Culture

We don't just talk about culture; we live it, and we pride ourselves on it. As a proudly Australian-owned company, we combine the supportive, connected feel of a family with the ambition of a national market leader. Our motto, "Service is our Passion," is our promise, but our values are how we deliver it. It means management that's approachable and genuinely invested in your growth, not just your output. It's about fostering real teamwork through events like cross-divisional team lunches, where everyone connects. Here, your work has a tangible impact, you're empowered to become a master of your craft, and you’re a vital part of an authentic, supportive team that has each other’s backs.

Why Join Us?

Build Your Legacy, Not Just a Career: You're not just joining a team; you're growing it. As a foundational member, you have a rare opportunity to shape the culture, set the standards, and define the future of cooling services in WA, backed by an industry leader.

Be Rewarded for Your Expertise: We recognise elite talent and reward it accordingly. Expect an unmatched package including a competitive salary, plus a bonus payment so you have the best tools to do your best work.

Accelerate Your Mastery & Career: We are fundamentally invested in your growth. As our brand family expands, so do the opportunities. We provide a clear career progression path and will fully fund the ongoing training, tickets, and certifications you need to stay at the absolute top of your game.

The Best of Both Worlds: Enjoy the stability and reputation of working for WA's most trusted service specialist, combined with the ground-floor excitement and career potential of being part of a new national venture.