• 1x Full-time, Fixed Term position until 22/06/26
  
• Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements
  
• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University ​
  

About The Position

The Prospective Student Officer is often the first point of contact for prospective students and plays a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.

As a member of the Study@RMIT Team, you will participate in both inbound and outbound interactions with future students, engaging in needs-based conversation to help them bring their vision for the future to life. You will be a subject matter expert on everything RMIT, proactively promoting tailor-made solutions and the benefits of studying at RMIT.

The role will predominantly focus on supporting domestic students looking to study at RMIT University, however support to additional audiences may also be required at times.

You will manage several contact channels including Phone, Email, Live Chat, Social, Face to Face and any new and emerging channels, meeting and exceeding competitive student recruitment sales targets whilst ensuring accurate and careful maintenance of a CRM database.

To be successful in this position, you'll have:

• Demonstrated experience working as a proactive and collaborative team member, effectively responding to client needs and delivering measurable outcomes such as increased engagement, lead conversion, and consistently positive customer feedback.
  
• Proven ability to succeed in high-performance environments involving client acquisition, customer onboarding, or service-based roles, ideally within contact centre, customer service, or business support settings.
  
• Excellent written and verbal communication skills, with the ability to confidently engage with individuals from diverse backgrounds, ensuring clarity and professionalism in all interactions.
  
• Strong capability in managing challenging client expectations and resolving concerns, resulting in constructive and satisfactory outcomes.
  
• Proficient in using CRM systems or customer databases to record and track client interactions, ensuring accurate and timely data entry based on conversations and customer requirements.
  
• Demonstrated ability to navigate multiple digital systems and tools simultaneously while working under pressure and meeting individual and team KPIs or service targets.
  
• Skilled at interpreting and simplifying complex information to support client understanding and informed decision-making, with the flexibility to tailor communication to a broad audience.
  
• Comfortable working in a call centre environment and adhering to a roster or similar structured schedule.
  

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

The Experience Function's vision is to co-create and deliver best-in-class University approach to Experience, covering all channels and audiences by bringing together expertise and knowledge from across RMIT to drive an experience that is inclusive, customer centric, future focused and meaningful. This means working cross functionally, leveraging data and technology to develop propositions and optimise experiences for all our audiences - students, staff, researchers, and alumni. It is reliant upon an engaged and highly skilled workforce to deliver our shared promise and University mission. This is how we aim to differentiate RMIT.

The function includes the following teams: Business Partners Experience, Market Intelligence & Proposition, Global Marketing & Regional Hubs, Digital & Experience, University Lifecycle, and Global Student Recruitment.

To Apply

Please submit your CV and covering letter addressing the Key Selection Criteria for this position by clicking on the 'Apply' link below.

For further information about this position, please see Position Description below

Job Description - Prospective Student Officer

Please note, if you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

About RMIT University

RMIT is a multi-sector university of technology, design and enterprise with more than 96,000 students and close to 10,000 staff globally. The University's mission is to help shape the world through research, innovation and engagement, and to create transformative experiences for students to prepare them for life and work.

https://www.rmit.edu.au/about

https://www.universitiesaustralia.edu.au/university/rmit-university

Why work at RMIT University

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. Find out more about working at RMIT University, what we stand for and why we are an Employer of Choice.

We want to attract those who will make a difference. View RMIT's impressive standings in university rankings.

https://www.rmit.edu.au/about/facts-figures/reputation-and-rankings

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.