STUDENT ADMINISTRATION OFFICER (MELBOURNE)

About Kent

Kent Institute Australia (Kent) has been providing quality training and education to students for over 30 years and continues to grow and innovate. Today, Kent is officially recognised as a leading provider of government-accredited Vocational (VET) and Higher Education courses, offering education to both local and international students in Sydney and Melbourne. Kent is proud to have helped over 10,000 local and international students get started in their career.

The Role

Kent is currently seeking highly motivated Full-Time Student Administration Officers. These positions are available at our Melbourne campus and will report to the Manager of Student Services, based at our Sydney Campus.

The Student Administration Officer is responsible for student application processing, generating Provider Registration and International Student Management System (PRISMS) documentation, handling potential and current student enquiries, assisting with student enrolment and orientation programs, processing academic documentation and record keeping in regard to all Kent students.

Key Tasks

Providing students with general information about courses and enrolment procedures.

Assessing applications for admission in accordance with Kent Institute Australia’s Student Selection and Admission Policy and Procedures.

Issuing Offers of Admission for suitable and accepted candidates.

Ensuring the issuance of accurate electronic Confirmation of Enrolments (eCoE’s) via PRISMS within specified turnaround times.

Processing course variations, updating student contact details and Tuition Protection Service (TPS) reporting via PRISMS and Kent’s Student Information System (RTO Manager).

Entering enrolments to RTO Manager and maintaining student files.

Handling telephone enquiries.

Processing the registration of new students.

Assisting students to complete enrolment forms, request forms and related documents.

Processing Overseas Student Health Cover (OSHC) payments.

In liaison with the Academic Unit, providing guidance and advice to students related to course changes, withdrawals and deferments.

Assisting the Student Services Unit staff undertaking student engagement, welfare and retention initiatives as required.

Requirements:

Completion of Year 12 with relevant work experience or an equivalent combination of education, training, and relevant experience.

Desirable Qualifications:

Certification in Basic Office Administration Skills

Knowledge of basic accounting principles

Familiarity with RTO Manager

Attributes:

Strong customer service focus: Handle all internal and external inquiries (face-to-face, telephone, and email) efficiently and politely.

High efficiency and accuracy with the ability to meet specific deadlines.

Adaptable and able to work well in a diverse team.

Proven problem-solving abilities.

Adherence to policies and procedures.

Effective teamwork skills and the ability to work independently with minimal supervision in a busy office environment.

Apply today!!

Please submit your application via SEEK by clicking on the “Apply” button. Please ensure your application includes a one-page cover letter detailing your suitability for the role and a copy of your resume.Please mention your location of interest. For further information, please contact HR at [email protected]

Please note - only successful applicants will be contacted.