Summary:

We are seeking a skilled people manager and relationship builder to join us as a Student Support Manager at our Head Office located in Helensvale. The successful candidate will be responsible for managing a remote team of Student Support Officers across Australia who actively support the Yalari scholarship students. You will support the Student Support Officers as they build a strong working relationship their students, schools and the parental community. This role requires an ability to manage a remote team, build trusting relationships, communicate with confidence, and the ability to work independently for the best outcomes for all parties.

We're ultimately looking for a great manager someone who can look after and lead some of our most important team members - the ones that look after the kids. We'd love to hear from you whether you have a corporate background or an NFP one.

About Us:

For almost 20 years, Yalari has been changing the lives of Indigenous children from remote and regional communities, by providing scholarships to Australia’s leading boarding schools.

Over that time, we have developed and refined the support programs that help our students achieve academically, keep them motivated to succeed, connect them with their culture and each other and, most importantly, inspire them to ‘pay it forward’ by helping others to follow in their footsteps.

After graduation, our alumni continue to be powerfully connected to each other and the Yalari community. With access to programs to support leadership, professional and personal growth, our alumni are empowered to grow and develop as both leaders and professionals in community, business and Australia.

Yalari is built on partnerships: partnerships with our students, their families and communities; partnerships with our schools; and, alongside everything we do, partnerships with our sponsors and supporters.

Our core values of compassion, openness, respect, resilience, inclusiveness and excellence are at the heart of everything we do.

Responsibilities:

The Student Support Manager will be responsible for:

• Managing a remote team of Student Support Officers and their performance, engagement, learning and development.
• Ensuring that the Student Support Officers under their purview are completing quality case notes from all interactions with the Yalari students.
• Developing a strategic relationship with each of the partner schools with which your allocation of Student Support Officers are aligned. This includes working with boarding, academic and leadership staff in partner schools on a day-to-day basis to ensure the Yalari students are well supported. This may include their cultural connection, wellbeing, academic performance, and physical safety.
• Working with the parents/carers, family and community of children connected to the allocation of Student Support Officers. This may include attending parent-school meetings, parent-child meetings or gatherings with the Student Support Officer and their students.
• Working collectively with the Wellbeing and Academic Program Leads in the Student Support team to implement the Thrive and Aspire programs respectively ensuring their best chance of achieving successful outcomes for Yalari students.
• Supporting the Philanthropy team to prepare quarterly student updates by coordinating Student Support Officers to prioritise the information required from the students.
• Contributing to the preparation of various reports including NIAA acquittals, board reports, grant acquittals, donor reports and any other report required to demonstrate the impact of funding.
• Supporting Yalari during major events by coordinating Student Support Officers and Yalari students to attend events as ambassadors of our program.

Qualifications:

• People Management experience essential - managing a remote team highly advantageous
• Exceptional ability to build relationships with both the Yalari scholars, their families and the school
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to work independently and as part of a team
• Aptitude for using technology-based case management systems
• Ability to maintain confidentiality and handle sensitive information

How to apply

Please submit your resume and a one-page cover letter telling us a little about yourself and why you are interested in this position.

To discuss the role confidentially please contact Jade Taylor on (07) 5665 8688. Yalari is committed to offering workplace flexibility options to our staff. Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications will close on 10 August 2025.