WDS607 – Customer Service Officer – Diversions

About GMW

Goulburn-Murray Water (GMW) is Australia’s largest rural water corporation, responsible for storing, managing, and delivering water across most of northern Victoria. We keep the water flowing for over 39,000 services across 25,000 customers, ensuring the region thrives.

About the Role

As a Customer Service Officer - Diversions based in Wangaratta, you'll be responsible for overseeing and regulating the use of water by private diverters from both surface and subsurface sources. You'll play a key role in ensuring that water usage aligns with regulations, and you'll be responsible for supervising and controlling how this resource is accessed and used.

Your role will involve providing expert information and advice on a wide range of water licensing matters, including groundwater and surface water issues. You'll be working closely with landholders, commercial water users, other authorities, and the wider community, helping them navigate licensing processes and ensuring that water use is sustainable and compliant with regulations.

This is a fantastic opportunity to contribute to the responsible management of Australia’s vital water resources, ensuring long-term sustainability for our communities and the environment.

What You'll Be Doing:

Manage water resource activities and licensing for surface and subsurface systems within your region.

Prepare reports to support decision-making and maintain accurate customer data.

Oversee water meter installations and manage diversion programs and projects.

Liaise with customers and stakeholders to resolve issues and provide field-based customer service.

Desired experience for success in this role:

Practical experience in rural water management or similar roles

Strong customer focus with a proven ability to engage with and support a range of stakeholders

Outstanding communication and report writing skills

Can work autonomously and closely with others (predominantly outdoors)

Have the ability to multitask and prioritise activities

Why You’ll Love Working at GMW

Agile, inclusive and responsible culture is the foundation of our organisation where people are offered excellent opportunities to grow, learn and advance in their careers.

GMW are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

GMW offer flexible working and are always open to discussing your individual needs so that you get to create your own experience with us.

Relaxed regional lifestyle, career opportunities and growth.

Applications close on Sunday 10 August 2025 . To apply for this role please complete the GMW application form provided below and email together with a copy of your current CV to [email protected].

GMW is an equal opportunity employer supporting diversity and inclusion in the workplace. GMW encourages people with diverse backgrounds, experience and perspectives to apply.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss reasonable adjustments to support you to take part in an interview, please contact: [email protected]