Our client is a privately owned Australian Freight Transport Company founded in 2008 which specialises in road transport services, wharf cartage and container handling, as well as warehousing and distribution.

Our client operates its own storage, distribution and transport service that allows it to provide a range of freight management services through one direct contact. They offer a logistics network that provides fully integrated distribution solutions to companies of all sizes.

Due to rapid expansion, we are seeking an experienced Customer Service Officer for our Tottenham Head office working Day shift 7.00am start - Monday – Friday in a permanent – full time capacity.

About the Role

Working within a team of 4 and reporting into the Customer Service Manager, in this busy transport and warehouse distribution operation, the primary objective of the role is to have the direct and indirect responsibility for managing all client’s queries or issues in both warehousing and transport with the handling of both inbound and outbound calls and emails with varying customer queries, all whilst holding a high level of customer service.

You will be very critical to the team’s success and the environment can be extremely busy at times but always in a controlled manner with a solution outcome driven mindset.

You will be working in a professional environment that has a team first mentality, and you will have all the latest technology using the Freighttracker TMS alongside container chain and will receive all support and training, to be successful in the role.

Core responsibilities

Maximise profit through strong client relationships and continued operational efficiency

Answer customer queries on the phone and on email efficiently and professionally.

Establish strong customer service relationship with customers.

Provide customers with service information – including sourcing rates

Support the fleet operations team when required

Bookings via container chain and inputting information through Freighttracker TMS

Identify, research, and resolve customer issues and queries in a professional manner.

Enter data into in-house computer system and produce data/reports as required.

Ensure all customer details are maintained and kept up to date.

Recommend any process or system improvements

Skills and experience

2 + Years experience in the transport and logistics industry, wharf cartage and distribution, is essential

Strong work ethic and attention to detail

Demonstrated ability to work within a team environment

Work autonomously with ease and thrives in pressure situations

Reliable and trustworthy by nature

Excellent written and verbal communication skills

Solid and accurate computer and data entry skills

Exceptional customer service

What’s on offer

Attractive salary $85,000 - $90,000 plus super negotiable based on experience

Monday to Friday 7.00am start

Mobile phone & Uniform Supplied

Onsite secure parking

Career progression opportunities

Full training supplied on management system if required

If the above is the right position for you, please hit the apply now button or send your resume to [email protected]

Our client is committed to building a workforce that reflects the communities and customers we serve. We are committed to achieving an inclusive workforce. We strongly encourage all applications from all backgrounds including the culturally diverse.