Who are we:

We are a small and friendly specialist IT products Importation and Distribution company, now in its 27th year of operation, with customers throughout Australia, New Zealand and the entire Asia Pacific region. We are looking for an experienced, multi-skilled person to join our sales and customer service team in this full-time customer service role. If you are passionate about providing excellent customer service and are looking for an interesting job where you can really take ownership of the customer service experience, then we want to talk to you!

In joining us in Keysborough you can avoid the city traffic, have a variety of shopping districts and parks nearby and great access to the Mornington Peninsula Freeway and Eastlink. Onsite parking provided. Forget the stress of being a cog in the machinery, you’ll be a core part of a small team with opportunities to learn many aspects of international business.

Responsibilities include, but are not limited to:

Customer sales order entry and processing, including liaising with our overseas 3PLs

Respond to sales and customer service enquiries via email, phone and livechat

Provide product information to customers and potential customers

Provide accurate and timely information, ensuring professionalism and customer-centric communication

Track and monitor incoming and outgoing shipments locally and internationally

Obtain quotes, book shipments with freight forwarders, and receive stock into our system

Maintain detailed records of interactions and update customer information in our systems

General administration such as preparing quotes, return authority paperwork etc

What we require:

Excellent attention to detail and efficient and accurate keyboard skills

Excellent time management and organisation skills – you will often be juggling between tasks

Excellent phone manner

Excellent English language skills including spelling and grammar

Sound computer skills – MS Office, Internet

Be self-motivated, friendly, reliable and flexible

Have good problem-solving skills, a "can do" attitude and a passion for providing excellent customer service

Benefits:

It’s a small office and a great team.

Exposure to all aspects of running a small business and an opportunity to step up and take on more responsibilities if so desired

It’s a supportive environment where your contribution to the team and business is truly valued.

These skills will be highly regarded:

Experience with Pronto ERP system or similar

Experience in Sales

Experience with an eCommerce platform such as BigCommerce or similar

An understanding of freight coordination and logistics, ideally experience in an import/export environment

This is a permanent, full-time role based in our offices in Keysborough. Hours are 8.30am - 5.00pm, Monday to Friday. However, for an outstanding candidate we may consider adapting the role on a part-time basis

Please include a cover letter addressing why you would be perfect for this role, as well as a copy of your resume. Applications without cover letter will not be considered. Previous applicants need not apply.