The Opportunity | Customer Service Officer – Complementary Medicine

Are you passionate about Naturopathy & healthcare with customer service experience in the complementary medicine sector? We are looking for a Customer Service Officer to drive excellence in customer interactions while supporting sales and marketing initiatives.

As the first point of contact for our customers, you'll support all aspects of order administration and responding to customer inquiries. Our customer service team manages a diverse range of tasks on a day-to-day basis, so your proactive approach and focus on accuracy will be pivotal in maintaining our high standards of sales and service efficiency.

We are currently seeking a dedicated and detail-oriented Service Coordinator to join our growing service team.
Exploring full time and Part-time (job share) options.

About the Role

In this key role, you will bring your experience, knowledge, and enthusiasm to support our valued customers and contribute to an exceptional service delivery experience for our clients.

To excel in this role, you'll need:

Excellent communication skills and a commitment to providing top-level support for customers and internal stakeholders.

The ability to transact efficiently, with a strong attention to detail, to accurately and promptly process customer orders.

An understanding of order management and sales administration from quote to invoicing, with experience using JDE, Netsuite, SAP or other ERP systems.

About you!

You are detail-oriented with a knack for multitasking many tasks and efficiently working to deadlines.

You have a background in customer service (order administration) within manufacturing, FMCG, or healthcare.

You have a positive and collaborative attitude, continuously working with the team to improve service delivery and customer experience.

You have an interest in and the ability to learn about our product portfolio.

Do you have a degree in Naturopathy?

What’s in it for you?

Join a growing healthcare company with high potential for career development and options to work across diverse medical portfolios. You'll enjoy a competitive remuneration package, flexible work-life balance, and a positive team environment.

About Us!

Paragon Care is an ASX-listed industry leader in the healthcare sector, specializing in the supply and service of advanced medical equipment, devices, and consumables.

With an unwavering commitment to innovation and excellence, Paragon Care is at the forefront of transformative healthcare technologies, dedicated to shaping the future of diagnostics and healthcare decision-making.

We're not engaging any recruitment agencies for this role, so if you're interested, please apply directly!

Successful applicants will be required to complete a pre-employment medical that includes an illicit substance test and criminal history check prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.

Paragon Care fosters a workplace that seeks to include, welcome, and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.