The HYPAR Group is a collective of specialist organisations supporting young people, people with disability, and people seeking personal wellbeing and independence. Since its inception in 2008, HYPAR Group has grown into three core service providers, HYPAR, HYPAR Residential Care, and outdoor mentorship service HYPAR WILD.

We offer a range of tailored supports, including Mentoring, Supported Independent Living (SIL), Disability Support, Residential Care, and outdoor mentorship to participants across Greater Brisbane and the surrounding South-East Queensland region.

For further information about our organisation please visit our website www.hypar.com.au.

We have an exciting full-time opportunity for a Customer Relations Officer to join our team in Narangba.

About the Role

The Customer Relations Officer will work directly with the Customer Relations Manager to deliver exceptional first and ongoing experiences to participants and stakeholders in the community. The Customer Relations Officer will liaise between stakeholders, the NDIS team and Finance team to ensure a smooth onboarding process for all involved. The key responsibilities for the role include:

Managing all incoming calls and directing enquiries appropriately

Assist the Customer Relations Manager with completing intake forms, service agreements, schedule of supports and rostering new participants

Onboarding participants liaising with relevant stakeholders to establish service needs

Administration tasks such as ongoing data entry and updating funding allocations

Maintaining confidential and comprehensive recording systems relating to participants and their families.

Build and maintain positive relationships with internal and external stakeholders including participants and carers.

Assist with planning and attending Expos and associated promotional materials

Collaborate with the Marketing Contractor to execute social media plans in alignment with the organisational marketing and communications strategy

Monitor day to day activity across relevant social media platforms

Requirements for the Role

Certificate III or higher in Business Administration, Community Services or other relevant field highly regarded

Previous experience in a customer-facing role.

Demonstrated ability to communicate professionally both verbal and written.

Proficient with Microsoft Office

Knowledge of or experience in the NDIS or community services sector highly regarded.

Full Open QLD Driver’s Licence

Paid Blue Card

Paid Disability Worker Screening

10-year Traffic History Report - or willing to obtain

LCS2 (Child Safety Screening Check)

Please ensure you meet ALL the minimum requirements above before applying.

Benefits of Working at HYPAR

Perform meaningful work, creating strong relationships that make a positive difference in the lives of our young people and participants

Flexible workplace with a focus on work-life balance

EAP Service available 24/7

Support and guidance from an experienced and passionate leadership team, with access to on-call supervisors 24/7

HYPAR Wild Activity Days

Portable long service leave available to employees

Applicants who identify as Aboriginal or Torres Strait Islanders are strongly encouraged to apply.

Only shortlisted applicants will be contacted.